Stacie Sheets
Cedar Bluff,VA
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Childrens Case Manager
Cumberland Mountain Community Service Board
Cedar Bluff, VA
09.2021 - Current
- Provided case management services to over 40 children and their families.
- Assessed the needs of clients, developed individualized plans, and monitored progress towards goals.
- Collaborated with other agencies to ensure client's access to necessary resources.
- Facilitated meetings between parents, school personnel, and community providers to address issues impacting client's academic success.
- Served as a liaison between social service agencies, schools, legal system representatives, foster homes, group homes and other stakeholders involved in the client's care plan.
ABA Technician
Intercept Health
Wytheville, VA
06.2020 - 09.2021
- Assisted in designing individualized behavior plans for clients.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Monitored data collection systems and reported results to supervisors.
- Collaborated with team members to develop positive reinforcement strategies for clients.
Front Desk Receptionist
Clinch Valley Physicians
Pounding Mill, VA
06.2019 - 06.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Team Leader, Sales Operations
Hibbett Sporting Goods
Pounding Mill, VA
04.2018 - 06.2019
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Monitored staff performance and provided feedback on areas of improvement.
Education
Bachelor of Science - Human Services
Bluefield College
Bluefield, VA12-2020
Skills
- Multidisciplinary Collaboration
- Effective Communication Abilities
- Teamwork and Cooperation
- Behavior Management Techniques
- Customer Service
- Office Organization
Timeline
Childrens Case Manager
Cumberland Mountain Community Service Board
09.2021 - Current
ABA Technician
Intercept Health
06.2020 - 09.2021
Front Desk Receptionist
Clinch Valley Physicians
06.2019 - 06.2020
Team Leader, Sales Operations
Hibbett Sporting Goods
04.2018 - 06.2019
Bachelor of Science - Human Services
Bluefield College
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