Stacie silva
Gilroy,CA
Summary
Dynamic audit professional with strong leadership and problem-solving skills, recognized for exceeding KPIs at Gryphon Financial Group. Proven track record in training and mentoring teams, enhancing operational efficiency, and utilizing SAP for data analysis. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Audit Manager
Gryphon Financial
01.2015 - Current
- Assisted in evaluating internal controls and identifying process improvements.
- Supported audit team in gathering and analyzing financial data.
- Lead Multiple teamsLed and managed 25+ employees across multiple teams, consistently driving performance to exceed monthly and quarterly goals.
- Fostered a high-performing, collaborative team culture through hands-on training, ongoing feedback, and one-on-one mentoring.
- Played a key role in achieving and surpassing KPIs by aligning team efforts with organizational objectives and implementing performance improvement strategies.
- Collaborated cross-functionally to identify operational bottlenecks and implement process improvements, enhancing overall team efficiency and output.
- Monitored team metrics and provided actionable insights to support continuous improvement and individual development.
Auditor
Gryphon Financial Group
01.2011 - Current
- Performed detailed audits of accounts receivable for multiple clients, ensuring accuracy.
- Collaborated with team members to consistently meet or exceed monthly audit and collections goals.
- Achieved key performance indicators (KPIs) at a level above company expectations through accuracy, efficiency, and attention to detail.
- Utilized enterprise systems including SAP and Oracle to analyze financial data and process audit findings.
Auditor Trainer
Gryphon Financial Group
01.2009 - Current
- Designed and led structured training classes for up to 6 employees at a time, focusing on the Auditing role and ensuring consistent knowledge transfer and skill development.
- Collaborated with management to create a comprehensive training program, transitioning from informal side-by-side coaching to a formal curriculum with modules, assessments, and performance evaluations.
- Consistently exceeded monthly audit targets while managing training responsibilities, maintaining high quality and accuracy standards.
- Mentored new Auditors on client-specific processes and best practices, contributing to faster onboarding and improved team performance.
- Developed clear and effective job aids to support day-to-day auditing tasks and promote operational consistency.
- Partnered with cross-functional departments to align audit processes and procedures with company standards and strategic goals.
Customer Service Representative
Gryphon Financial Group
01.2008 - Current
- Managed inbound and outbound calls to assist with Accounts Receivable, reviewing client accounts and resolving outstanding balances.
- Handled sensitive financial data with precision and confidentiality, ensuring compliance with company policies.
- Utilized systems such as SAP, Oracle, and internal CRM platforms to document account activity, and update records.
- Consistently met or exceeded monthly collection targets and call quality KPIs, contributing to team-wide performance and client satisfaction.
- Collaborated closely with team members to achieve departmental goals and improve overall workflow efficiency.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix Online
Phoenix, AZSkills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Decision-making
- KPI Tracking
- Hiring oversight
- Strong leadership
- SAP
- Oracle
- Coupa
- Microsoft Dynamics
- Teamwork and collaboration
Timeline
Audit Manager
Gryphon Financial
01.2015 - Current
Auditor
Gryphon Financial Group
01.2011 - Current
Auditor Trainer
Gryphon Financial Group
01.2009 - Current
Customer Service Representative
Gryphon Financial Group
01.2008 - Current
Bachelor of Science - Business Administration And Management
University of Phoenix Online
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