Stacie Squier
Euless
Summary
Client Success Specialist with 15+ years of experience cultivating long-term client relationships, driving loyalty, resolving issues, and delivering high-touch, personalized support. Skilled at translating customer needs into actionable solutions, educating clients for success, and analyzing customer behavior to improve outcomes. Tech-savvy, empathetic, and highly adaptable, with hands-on experience using Power BI, SQL, and CRM platforms for communication, tracking, and documentation.
Overview
13
13
years of professional experience
Work History
Senior Color Specialist
Osgood O'Neil Salon
Dallas
04.2014 - Current
- Build and maintain a high-retention client base at a salon voted "Best in Dallas" and nominated for "Best Salon in the Country."
- Anticipate and exceed the expectations of high-profile clients by offering trusted, confidential service in a fast-paced luxury environment.
- Serve as the primary point of contact for 100+ recurring clients, resolving concerns with empathy, clarity, and professionalism.
- Manage complex scheduling, service expectations, and personalized consultations to ensure exceptional client experience.
- Mentor apprentices on communication, customer experience, and workflow efficiency.
Client Operations Coordinator
Shearcraft
Bedford
10.2012 - 04.2013
- Coordinated schedules and logistics for field technicians across multiple states, improving service efficiency and customer satisfaction.
- Built Excel-based reporting tools that reduced inventory waste and expanded services across multiple states.
- Supported sales and service teams by resolving internal and external customer issues efficiently.
Education
Data Analytics & Visualization Bootcamp -
University of Texas At Arlington
01.2024
Cosmetology License -
Paul Mitchell The School Dallas
01.2012
Skills
- Client relationship management
- Customer retention and satisfaction
- Conflict resolution
- Consultative communication
- Time and expectation management
- Upselling and loyalty building
- High-profile client support
- Data analysis with Power BI
- Database management with SQL
- Spreadsheet proficiency in Excel
- Programming skills in Python
- Domestic and international travel experience
- Professional etiquette training
- Multitasking in high-pressure environments
Timeline
Senior Color Specialist
Osgood O'Neil Salon
04.2014 - Current
Client Operations Coordinator
Shearcraft
10.2012 - 04.2013
Data Analytics & Visualization Bootcamp -
University of Texas At Arlington
Cosmetology License -
Paul Mitchell The School Dallas