Stacie Strebeck
CADDO MILLS,US
Summary
Detail-oriented professional that has 20+ years of experience with excellent communication interpersonal and creative thinking skills. Diligent Claims Adjuster versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claim Associate-Express
State Farm
01.2023 - Current
- Evaluated all the facts from both sides to make determination of liability
- Navigate through multiple systems to assist with auto repairs, rental reservations and contacting tow venders
- Maintain and frequently exceed production metrics while delivering remarkable service to customers
- Demonstrated the ability to adapt in an environment that's is constantly changing and evolving
- Performed duties relevant to successfully closing and/or investigating property damage for auto claims.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Improved claim processing efficiency by meticulously reviewing and analyzing insurance claims.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
LEAD REGISTERED DENTAL ASSISTANT
Wesley Dental Group
04.2022 - 01.2023
- Liaised between patients and dentist to explain and support treatment plan
- Followed stringent security protocols to maintain patient confidentiality information
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
- Recorded accurate and thorough treatment information in patient records
- Verified Scheduled appointments, prepare bills and receive payment for dental services, complete insurance forms and maintained records manually and using computer
- Monitored and ordered dental supplies and equipment inventory
- Assisted with 15+ patients daily with 100% having received great treatment and most referred their families
- Administered patient care and follow-up treatment
- Implemented and educated patients on proper oral care habits and disease prevention
- Streamlined appointment scheduling for better time management and increased daily patient capacity.
- Improved patient satisfaction by providing efficient and accurate dental assistance during various procedures.
LEAD REGISTERED DENTAL ASSISTANT
Family Dental Group
02.2020 - 04.2022
- Answered telephones to route caller to appropriate individual or address general questions
- Assisted with new hire orientation and employee training
- Delivered backup support, relieving staff for lunches and breaks or stepping in during vacation and sick days
- Resolved grievances, maintaining harmony among workers and supporting collaboration
- Troubleshoot minor problems and reported larger technical issues
- Recognized as best performing Dental Assistant for 8+ years
- Volunteered to work when doing a free extraction day.
LEAD REGISTERED DENTAL ASSISTANT
Rowlett Dental Associates
10.2011 - 02.2020
- Delivered gentle support and delivered compassionate care during dental procedures
- Implemented stringent security protocols to maintain patient confidentiality information.
REGISTERED DENTAL ASSISTANT
Dental Auxiliary
06.2011 - 10.2011
- Verified scheduled appointments, prepare bills and receive payment for dental services, complete insurance forms and maintained records manually and using computer
- Promoted to Lead Assistant after 3 months
- Educated and demonstrated to patients on proper oral care habits and disease prevention.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
RDA/ FRONT OFFICE
Sachse
09.2008 - 06.2011
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Education
HIGH SCHOOL DIPLOMA -
Caddo Mills High School
Caddo Mills, TXSkills
- Claims Investigation
- Claims Processing
- Policy Interpretation
- Critical Thinking
- Time Management
- Decision Making
Accomplishments
Recognized as best performing Dental Assistant for 8+ years
Certification
- REGISTERED DENTAL ASSISTANT, Dallas, TX
- Claims Auto Adjuster
Timeline
Claim Associate-Express
State Farm
01.2023 - Current
LEAD REGISTERED DENTAL ASSISTANT
Wesley Dental Group
04.2022 - 01.2023
LEAD REGISTERED DENTAL ASSISTANT
Family Dental Group
02.2020 - 04.2022
LEAD REGISTERED DENTAL ASSISTANT
Rowlett Dental Associates
10.2011 - 02.2020
REGISTERED DENTAL ASSISTANT
Dental Auxiliary
06.2011 - 10.2011
RDA/ FRONT OFFICE
Sachse
09.2008 - 06.2011
HIGH SCHOOL DIPLOMA -
Caddo Mills High School
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