Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Stacie Tingle

Minden,LA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Detail-oriented and knowledgeable Medical Office Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities. Energetic offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dollar General
Mansfield, LA
05.2019 - 06.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Assistant Manager

Lotts O Luck Casino
Mansfield, LA
08.2017 - 05.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Monitored gaming operations continuously to check on dealers and players.
  • Interviewed, hired and trained new gambling floor workers.
  • Coordinated staff schedules, rotations and breaks.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Medical Office Assistant

Desoto Regional Medical
Mansfield, LA
05.2013 - 07.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Used Windows to schedule appointments for doctor visits and procedures.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Implemented [Software] for digitizing and organizing over [Number] medical records.

Education

North Desoto High School
Stonewall, LA
05.1994

Nursing Assistance

Mansfield Vo-Tech
Mansfield, LA
11.1994

Bachelor of Science - Nursing

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Contract Management
  • Project Management
  • Financial Management
  • Payment collection and processing
  • Accounting
  • Industry software applications
  • Dependable and Responsible
  • Decision Making
  • Problem-Solving

Timeline

Assistant Manager

Dollar General
05.2019 - 06.2020

Assistant Manager

Lotts O Luck Casino
08.2017 - 05.2019

Medical Office Assistant

Desoto Regional Medical
05.2013 - 07.2015

North Desoto High School

Nursing Assistance

Mansfield Vo-Tech

Bachelor of Science - Nursing

Northwestern State University of Louisiana

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Stacie Tingle