Stacie Vargas
San Antonio,Texas
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies and dedication to customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure Stoploss position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Executive
90 Degree Benefits Formally Caprock Health Plans
05.2015 - Current
- Built and strengthened relationships with new and existing accounts.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Prepared additional quotes for current clients to upsell products and services.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Implemented new groups.
- Renewed current clients and tried to obtain the best stoploss options during the renewal.
Service Account Manager (Customer Specialist)
UMR a United Healthcare Company
08.2010 - 05.2015
- 12 years working for a Third party Administrator, worked directly with customers, brokers and Strategic Account Executives with new and existing accounts
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
Correspondence Analyst/Appeals Auditor
UMR a United Healthcare Company
02.2006 - 08.2010
- Capable of working independently and part of a team, disciplined work ethic, dependable, adaptive to change, positive attitude, willingness to learn, great organizational, communication and multitasking skills
- Collected payments from customers and clients.
- Wrote letters and updates for customer requests.
- Edited letters and written material for correspondence.
- Maintained files and controlled records to show correspondence activities.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Completed form letters in response to requests or problems identified by correspondence.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
UMR a United Healthcare Company
08.2004 - 02.2006
- Direct contact for customers and brokers for specific groups
- Direct resource for customer service, account management team and all internal departments
- Build customer relationships with clients
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Office Manager
Dr. Raymond Potterf
06.1998 - 08.2004
- Reviewed predeterminations, chiropractic and medical reviews to determine medical necessity
- Analyzed appealed claims for denial reversals
- Resolved standard and non-standard customer complaints and/or member and provider appeals via phone and through written correspondence
- Assisted customer service with questions on appeals
- Trained on both claims platforms to assist in both departments
- Delivered customer service to member's and provider's regarding eligibility, claim processing, and benefit coverage
- Assisted with special projects
- Assisted doctor with patients, filling prescriptions and labs
- Filed medical claims and managed accounts receivable
- In charge of office procedures and scheduling appointments and ordering supplies
- Knowledge of medical terminology and medication usage
- Assisted with pre-authorization for hospital admissions.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Science -
San Antonio College
San Antonio, TX05.2001
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05.1989
Skills
- Business Development
- Staff Management
- Customer Service
- Account Servicing
- Account Management
- Goals and Performance
- Customer Relationships
- Customer Presentations
- Customer Relations
- Strong Relationships
References
References upon request
Certification
- License- General Lines agent- Life, Acc. Health and HMO
Timeline
Account Executive
90 Degree Benefits Formally Caprock Health Plans
05.2015 - Current
Service Account Manager (Customer Specialist)
UMR a United Healthcare Company
08.2010 - 05.2015
Correspondence Analyst/Appeals Auditor
UMR a United Healthcare Company
02.2006 - 08.2010
Customer Service Representative
UMR a United Healthcare Company
08.2004 - 02.2006
Office Manager
Dr. Raymond Potterf
06.1998 - 08.2004
Associate of Science -
San Antonio College
High School Diploma -
Thomas Jefferson High School
- License- General Lines agent- Life, Acc. Health and HMO
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