Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Velez

San Antonio,Texas

Summary

Proven leader at Alamo Drafthouse Park North, adept in schedule management and staff motivation, significantly enhancing team performance. My training elevated staff skills, ensuring high-quality service and operational excellence. Motivated Shift Supervisor experienced in several environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue.

Overview

14
14
years of professional experience

Work History

Shift Supervisor

Alamo Drafthouse Park North
05.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Lead Bartender and Trainer

Alamo Drafthouse Park North
09.2014 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained and mentored many new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new employees and delegated daily tasks and responsibilities.

Shift Lead Concierge and Trainer

Alamo Drafthouse Park North
03.2010 - Current
  • Responded to and resolved customer questions and concerns.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored and provided help in resolving complex problems.
  • Greeted numerous customers per day and determined best approach to provide optimal service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
06.2002

Skills

  • Schedule Management
  • Customer-Oriented
  • Inventory Control
  • Policy Enforcement
  • Staff Management
  • Inventory control and record keeping

Timeline

Shift Supervisor

Alamo Drafthouse Park North
05.2021 - Current

Shift Lead Bartender and Trainer

Alamo Drafthouse Park North
09.2014 - Current

Shift Lead Concierge and Trainer

Alamo Drafthouse Park North
03.2010 - Current

High School Diploma -

Homer Hanna High School

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Stacie Velez