Senior retirement plan manager with 20+ years of experience in plan administration and client satisfaction. Expertise in leading teams and managing assets over $575 million. Strong focus on delivering exceptional customer service and improving internal processes through analytical skills.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Senior, Retirement Plan Manager
OneAmerica Client Management Services
Indianapolis, IN
05.1999 - 11.2025
Supported plan administrators and financial advisors with administrative tasks to enhance service delivery
Managed substantial assets and revenue, fostering client satisfactions and asset retention.
Managed 403(b), 401(a), 401(k), 457 Tax Exempt and governmental plans
Mentored and trained team members, leading to improved overall performance
Executed annual plan administration tasks, including census reporting, compliance testing, and Form 5500 filings, to ensure regulatory adherence
Prepared for 5500 audits by gathering necessary documentation and conducting thorough research.
Subject matter expert for special projects and committees to enhance internal procedures and processes
Meetings with customers and financial advisors to discuss plan design, corrections, compliance, legislative updates
Strong problem solving and analytical skills to resolve issues effectively
Retirement Plan Analyst
OneAmerica Operations
Balanced annual and quarterly reports through thorough error research and correction.
Updated omni recordkeeping systems with revised document plan provisions.
Executed complex earnings calculations to ensure reporting integrity.
Implemented investment fund retires and additions.
Data Entry Processor
OneAmerica Operations
Executed data entry for enrollments, contributions, and distributions efficiently.
Trained new employees as subject matter expert to enhance team performance.
Conducted quality assurance reviews to ensure adherence to standards.
Implemented process improvements to optimize operational efficiency.
Skills
Salesforce proficiency
Excel expertise
Data entry accuracy
Process Improvement
Compliance testing
Audit preparation
Regulatory compliance
ERISA knowledge
Financial reconciliation
Contribution Funding
Group variable annuities
New business implementation
Omni Recordkeeping
FT Williams
Retirement plan management (401(k), 403(b), governmental and tax-exempt 457, 401(a))