Stacie Westrick
Shelby Township,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Tommy's Detroit LLC
09.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other departments to establish productive and timely completion of projects.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Office Manager/Boat Sales Administrator
Tommy's Detroit LLC
02.2019 - 09.2023
- Banking Deposits/Cash Register transactions
- Answering Phones
- Indirect Contract Submittal
- Sales postings
- New/Used boat delivery paperwork preparation
- New/Used boat title/registration paperwork preparation
- Coordination with Customers
- Assisting all facets of Dealership functions
- Spreadsheet preparation and tracking
- Submitting Invoices for payments
- Assisting in New Hire paperwork
- Faxing, scanning, printing
- Working with a variety of Microsoft applications extensively, such as Excel, Word, Outlook and Power Point
- Maintain records, spreadsheets and accounting journals on a daily basis
- Working with and disposing properly of Red-Flag sensitive documents to meet all compliance requirements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee records and productivity and submitted evaluation reports.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed detailed plans based on broad guidance and direction.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained computer and physical filing systems.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Corporate Rental Manager
General RV Center
03.2012 - 02.2019
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Executed sales and marketing initiatives to increase revenue for company.
- Coordinated appointments to show marketed properties.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Collected and maintained careful records of rental payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented rental asset processes and cleanliness standards.
- Fielding customer telephone calls 5 days per week.
- Responding to web-based inquiries from customers 5 days per week.
- Communicating with prospective customers in person 5 days per week.
- Working at a fast pace and handling multiple tasks simultaneously, such as talking to a customer on the phone with inquiries, and putting together reservation folders for other customers, and communicating with customers in person and still being able to put other stores reservations on the schedule in a timely manner, so as to prevent double bookings.
- Maintain records, spreadsheets and accounting journals on a daily basis.
- Organizing and storing rental and customer paperwork, documents and computer – based information in the appropriate areas.
- Working with and disposing properly of Red-Flag sensitive documents to meet all privacy and confidentiality requirements.
Education
BA - Business Administration
Davenport University
Warren, MIAssociate's - General Studies
Macomb Community College
Clinton, MI2014
Skills
- Clerical Experience
- POS
- Title Processing
- Office Management
- Administrative Experience
- Customer Relations
- Information Protection
- Report Writing
- Mail Handling
- CRM Software
- Team Bonding
- Workflow Planning
- Policy and Procedure Modification
- Written Communication
- Database Administration
- Business Administration
- Senior Leadership Support
- Financial Reporting
- Office Supplies and Inventory
- Policy Implementation
- Event Coordination
- Clerical Support
- Excellent Multitasking Abilities
- Microsoft Office
- Organizational Skills
- Administration and Operations
- Email Correspondence
- Deposit Collection
- Monthly Closings
- Leadership and Change Management
- Profit and Loss Statements
- Handling Complaints
Timeline
Assistant General Manager
Tommy's Detroit LLC
09.2023 - Current
Office Manager/Boat Sales Administrator
Tommy's Detroit LLC
02.2019 - 09.2023
Assistant Corporate Rental Manager
General RV Center
03.2012 - 02.2019
BA - Business Administration
Davenport University
Associate's - General Studies
Macomb Community College
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