Stacie Wheeler
Shirley,Indiana
Summary
Adept at managing high-risk accounts and enhancing client relationships, my tenure at Elanco honed my skills in credit analysis and collections, leading to significant risk mitigation and customer satisfaction improvements. Mastering both attention to detail and creative problem-solving, I consistently deliver results beyond expectations.
Overview
22
22
years of professional experience
Work History
Inside Sales Admin
County materials corp.
04.2024 - 11.2024
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Credit Analyst
Elanco
01.2022 - 03.2024
- Oversees, monitors and coordinates sales orders
- Prepares quotes and take off for construction plans
- Maintains complete and accurate estimating files and bid log
- Obtained pricing and found ways to make a product more cost effective
- Building relationships, showing leadership and collaboration
- Communicating with customers on accounts past due
- Gathering and analyzing credit information, managed customer financial statements, assisted in collections of past due invoices, escalating delinquencies, resolving disputes, and providing team support where needed
Billing Specialist
Greenhouse
08.2018 - 09.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Instructional Assistant
MV School Corp
07.2015 - 05.2017
- Assist teacher in classroom, assess the needs of students, interact with students and staff, promote positive school culture, working with behaviorally challenged students
Customer Service Specialist
Brenntag
02.2008 - 12.2013
- Provide courteous and knowledgeable customer service, taking orders, processing payments/billing, proficient price quoting of services, maintaining inventory levels and customer resolution
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
Loan Coordinator
Personal Finance Company (PFC)
10.2002 - 02.2008
- Performed credit analysis and administrative duties to support credit function
- Monitored existing accounts for changes in risk levels or payment patterns that could indicate a potential default
- Review and initiate efforts to receive payment on outstanding accounts
- Provided customer support in resolving overdue/past balances
- Triage account and assisted with escalations
- Drafted letters requesting payment of outstanding balances while adhering to applicable laws
- Negotiated settlements on past due balances while protecting company interests
- Data entry and verification of claims prior to submittal, posting payments to patient accounts, rectifying billing errors
- Maintained accurate and complete billing system and process
- Provided timely follow up on past due accounts using phone calls, emails or letters
- Reviewed and posted daily payments
- Generated requests for refund checks for overpayment
Education
Business -
Greenfield, IN01.1993
Skills
- Attentiveness
- Creative and resourceful
- Active Listening
- Client Relationship Management
- Information Analysis
- High risk account reviews
- Problem-solving abilities
- Risk Assessment
- Credit Reporting
- Credit policy development
- Attention to Detail
References
References available upon request
Timeline
Inside Sales Admin
County materials corp.
04.2024 - 11.2024
Credit Analyst
Elanco
01.2022 - 03.2024
Billing Specialist
Greenhouse
08.2018 - 09.2022
Instructional Assistant
MV School Corp
07.2015 - 05.2017
Customer Service Specialist
Brenntag
02.2008 - 12.2013
Loan Coordinator
Personal Finance Company (PFC)
10.2002 - 02.2008
Business -
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