Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Stacie C Holley

Stacie C Holley

Fort Wayne,IN

Summary


Hospitality professional with proven experience in coordinating events and managing client services. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong organizational abilities, excellent communication skills, and focus on achieving measurable results. Reliable, flexible, and adept at ensuring seamless operations and exceptional customer experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales & Hospitality Coordinator

Shell Point Retirement Community
02.2023 - Current
  • Develop rapport with clients and residents through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintain detailed records of client interactions and transactions, ensuring accurate documentation and follow-up.
  • Answer the phone quickly and effectively to the clients needs. Scheduling & managing calendars of Sales Team. Track online inquiries within Sales Force and assign to a Sales Counselor for follow up. Mail and Fed-ex daily.
  • Deliver exceptional customer service to every client by leveraging extensive knowledge of client while creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support to the Sales Team.

Monitor

Thompson Consulting Services
10.2022 - 12.2022
  • Responsible for inputting data with debris removal trucks following the destruction of Hurricane Ian

Beach Resort Specialist

Outrigger Beach Resort
11.2018 - 10.2022
  • Responsible for taking resort reservations online, by phone, and in person for guests. Responsible for Front Desk Services working closely with hotel guests’ needs with arrivals & departures within a Team.
  • Worked with Opera programming. Also responsible for the Guest Services Center assisting guests needs for cabana rentals and gift shop sales. Responsible for accounting and accountability with end of day sales receipts & cash drop.

Guest Services Representative

Comfort Suites Hotel
03.2018 - 10.2018
  • Responsible for meeting each guest's needs in a professional manner while acting as the Manager on Duty for the Hotel. Was in process for promotion of Guest Services Supervisor.

Substitute Teacher

East Allen County Schools
10.2012 - 02.2018
  • Responsible for following & carrying out the assigned teacher's plans for the day.

Community Relations Representative

Family LifeCare
09.2013 - 09.2015
  • Responsible for advocating hospice and homecare services, providing educational resources to healthcare professional and the community, developing and maintaining relationships with organizations and groups identified as potential referral sources and responsible for referral development in 3 area counties: Allen, Huntington & Whitley.

Marketing Coordinator

Aquent Marketing, Frontier Communications
04.2010 - 02.2011
  • Responsible for development and execution of MDU (multi-dwelling units) events, and other local engagement strategies to drive sales and market share.

Recruitment Manager

American Cancer Society, Making Strides Against Breast Cancer
05.2009 - 10.2009
  • This is a full time, temporary, exempt position through October 2009.
  • Responsible for successful management of team recruitment and fundraising for the annual American Cancer Society's Making Strides Against Breast Cancer walk, a large-scale fundraising event in Fort Wayne raising over $250,000 income and over 3000 participants.

Corporate Events Director

American Heart Association
02.2003 - 02.2009
  • Primary responsibilities include fundraising and event planning for 2 events/year with a combined goal of approximately $300,000 per campaign year.
  • This is done through corporate sponsors and individual donors at the Heart Ball and Start! Heart Walk.
  • Within the 5 years of my experience, I have acquired approximately $1 million dollars for the AHA.
  • I have set National Benchmarks for the Heart Ball raising over $40,000 new dollars at the event.
  • I also am responsible for working with a professional Board of Directors.

Education

Bachelor of Science and Humanities - Telecommunications, Public Relations

Ball State University
Muncie, IN

Skills

  • Guest relations expert
  • Effective Team Player
  • Energetic work attitude
  • Event Coordination & Planning
  • Excellent multi-tasker
  • Fundraising, Management
  • Setting & managing reservations
  • Strong communication & organizational skills
  • Salesforce

Certification

  • Lee County Visitors & Convention Bureau – Guests First Certification – Certificate of Achievement
  • EAwards Nominee for the Elaine McLaughlin Outstanding Hospitality Service Awards 2 years running in 2021 & 2022

Timeline

Sales & Hospitality Coordinator

Shell Point Retirement Community
02.2023 - Current

Monitor

Thompson Consulting Services
10.2022 - 12.2022

Beach Resort Specialist

Outrigger Beach Resort
11.2018 - 10.2022

Guest Services Representative

Comfort Suites Hotel
03.2018 - 10.2018

Community Relations Representative

Family LifeCare
09.2013 - 09.2015

Substitute Teacher

East Allen County Schools
10.2012 - 02.2018

Marketing Coordinator

Aquent Marketing, Frontier Communications
04.2010 - 02.2011

Recruitment Manager

American Cancer Society, Making Strides Against Breast Cancer
05.2009 - 10.2009

Corporate Events Director

American Heart Association
02.2003 - 02.2009

Bachelor of Science and Humanities - Telecommunications, Public Relations

Ball State University

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