Stacie M. Clark
Papillion,NE
Summary
Experienced Security Manager with a proven track record of 24+ years in security and related positions. Known for making practical and effective decisions under pressure. Exceptional team builder and leader with a strong work ethic. Skilled in interacting productively with all levels of responsibility to ensure the safety of personnel and facilities. Consistently advanced to higher levels of responsibility throughout career.
Overview
34
34
years of professional experience
Work History
Security Officer
PHYSICIANS MUTUAL INSURANCE COMPANY
Omaha, Nebraska
10.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Transportation Security Officer
Department of Homeland Security
Omaha, NE
06.2022 - 02.2024
- 40 hrs. Weekly
- Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat- downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
Assistant Manager
Darmody Family McDonald's
Omaha, NE
11.2020 - 06.2022
- 40 hrs. Weekly
- Department Manager II responsibilities include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
- The Guest Service Department Manager’s responsibilities include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
- The People Department Manager’s responsibilities include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.
General Manager
AAFES Exchange Service Department of Defense
Offutt AFB, NE
07.2017 - 11.2020
- 40 hrs. Weekly
- Popeye's Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results
- Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can't wait to come back to Popeye's
- Brand Champion-Serve as the face and voice of the brand in the restaurant and community
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
- Maintain facility-Ensures the restaurant is a safe, sanitary and appealing place for everyone
- Shows compassion, care and concern for the team through behaviors, actions and decisions
- Engages the team in regular one on one meetings and performance management discussions
- Creates the right environment and sets the team up for success by providing ongoing communication and the tolls to get the job done
- Coaches and motivates the Assistant Managers and the team
- Recruits and develops talent
- Demonstrates commitment to goals and inspires others to deliver superior performance
- Serve as a role model to create memorable guest experiences
- Sets clear expectations and holds team accountable for delivering brand service behaviors
- Takes actions to solve and celebrate guest feedback
- Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
- Serves as the local representative of Popeye's to the community by sponsoring or participating in events
- Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
- Champions and implements company-wide promotions, product launches and product samplings
- Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
- Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
- Reviews inventory efficiencies to create product orders
- Controls food and equipment inventory, conducts daily and weekly inventory counts, keep records and monitors food cost
- Creates, communicates, implements and follows up on operations and financial action plans
- Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
- Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
- Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
- Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment
Project Manager/Site Supervisor/Armed Guard/Security Officer
Greenbelt Protection Services
Shreveport, LA
11.2014 - 07.2017
- 40 hrs. Weekly
- Provide training and development to all the Security Personnel
- Created & Implemented standard orders for the security procedures (SOP)
- Conduct daily physical inspections of property to ensure compliance and alertness with company policies, regulations & clients contractual request
- Validate security related documents, such as the log of entry and exit of personnel and visitor , Daily event logs , time sheets, & incident report,
- Scheduling and payroll
- Supervise parking procedures
- Arrange and conduct Executive Protection services for events
- Monitor and support security-related processing for cleared staff
- Conduct cacti video surveillance
- Institute and oversee site key and safe combination management plans
- Prepare and conduct information security training
- Develop physical security responses
- Manage processes for protecting classified, proprietary, and sensitive information
- Conducted project assessments
- Incident liaison
- Investigate all suspicious activity to include personnel, staff, and contractors
- Conduct personal interviews and evaluations
Crew Member/Foreman
AAFES Exchange Department of Defense
Bossier City, LA
01.2017 - 04.2017
- 40 hrs. Weekly
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Crew Member
TACO BELL Department of Defense
Barksdale AFB, LA
08.2012 - 12.2014
- 20-32 hrs. Weekly
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
- ACCOMPLISHMENT
- Built loyal clientele through, exceptional customer service, friendly interactions and consistent appreciation
- Nominated and selected by Food Court Manager and Taco Bell Manager to be an ASI committee member
- (Associate Satisfaction Index) Committee of associates within the Exchange to be the liaison for facilities to voice concerns of associates to ultimately increase ASI scores
- Satisfactory and exceptional evaluation ratings
- SKILLS USED
- Highly skilled in providing prompt, friendly and exceptional customer service
- In-depth knowledge of operating cash register and maintaining cash drawer
- Well versed in performing monetary transactions such as giving and receiving change
- Able to maintain clean, neat and correctly stocked check stand and safe and secure work area
- Demonstrated ability to balance all transactions run through assigned register, including checks, register receipts, currency, and credit card
- Proven record of processing exact and efficient sale
- Able to maintain knowledge of current product location
- Dedicated and meticulous—high level of accuracy and attention to detail
Rental Sales Agent
THRIFTY CAR RENTAL
Shreveport, LA
07.2012 - 06.2013
- 40 hrs. Weekly
- Qualify each customer using our company rental requirement guidelines
- Offer optional products to meet customer wants and needs
- Prepare all rental and return documents accurately and completely
- Provide customers assistance with directions, maps, local area information, appropriate service information and sometimes made hotel reservations
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Ensure that the return date and time on the rental agreement is accurate
- Review all charges at the time of vehicle return
- Prepare the Rental Agreement Folder with all required information
- Answer the phones to assist customers in a friendly, helpful and prompt manner
- Assist customers by effectively resolving all customer service issues
- Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
- ACCOMPLISHMENTS
- Built loyal clientele through, exceptional customer service, friendly interactions and consistent appreciation
- Achieve and exceed targeted goals
SUPERVISED VARIES SHIFT OPERATION
Security Services/Department of Defense
Barksdale AFB, LA
10.1990 - 07.2012
- 40 hrs. Weekly
- Preventing and detecting crime
- Control access to specific areas of a facility
- Enforce property rules and regulations
- Detect and report criminal acts
- Stop and if possible, detain persons engaging in criminal activities
- Provide security against loss from fire or mechanical equipment failure
- Respond to emergency situations involving the safety and security of the facility
- Act occasionally as a crowd monitor to maintain order.
Education
Certificate of Training and Achievement in Security -
North Louisiana Criminal Justice Academy
01.2011
Licensed Private Investigator - CRIMINAL JUSTICE
Bossier Parish Community
Bossier City, LA01.2005
Diploma - General Studies
FAIRPARK HIGH SCHOOL
Shreveport, LA05.1989
Some College (No Degree) - Criminal Justice
SOUTHERN UNIVERSITY OF SHREVEPORT
Shreveport, LASkills
- Management skills
- Professionalism and interpersonal skills
- Staff Assessments
- Excellent communicator, with effective verbal and written skills
- A working knowledge of weapons and communications devices
- Loss Prevention
- Security
- Law Enforcement
- Surveillance
- Military Contract Guard Experience (4 years)
- POS
- Conflict management
- Aviation
- Customer service
- OSHA
- CPR
- Louisiana Firearm Certified
- Louisiana State Security Officer Certified
- Licensed Louisiana Private Investigator
- Assessments
- Security guard skills — Expert
- Security Screening
- Risk Factor Assessments
- Staff Leadership
- Access Control
- Breach Identification
- Training Management
- Report Writing
- Security Operation Evaluation
- Threat and Vulnerability Analysis
- Security Procedure Implementation
- CCTV Experience
- Metal Detector
- X-ray
- Body-scanning machine
- Body Pat-down
BACKGROUND IN
- HOSPITAL SECURITY
- RETAIL
- GOVERNMENT CONTRACT SECURITY
- BANK MONEY VAULT
- CASINO
- CHURCH RISK ASSESSMENT
- FILMING INDUSTRY
- CONSTRUCTION SITES
Certification
- Adult Mental Health First Aid USA
- Certified CPR and First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Specialized Testing
Work style: Reliability - PROFICIENT
February 2023
Security guard skills - PROFICIENTMarch 2023
Supervisory skills: Motivating & assessing employees - PROFICIENTMarch 2023
Workplace safety - PROFICIENTMarch 2023
Security guard skills - PROFICIENTMarch 2023
Management & leadership skills: Impact & influence - PROFICIENTJuly 2023
Timeline
Security Officer
PHYSICIANS MUTUAL INSURANCE COMPANY
10.2023 - Current
Transportation Security Officer
Department of Homeland Security
06.2022 - 02.2024
Assistant Manager
Darmody Family McDonald's
11.2020 - 06.2022
General Manager
AAFES Exchange Service Department of Defense
07.2017 - 11.2020
Crew Member/Foreman
AAFES Exchange Department of Defense
01.2017 - 04.2017
Project Manager/Site Supervisor/Armed Guard/Security Officer
Greenbelt Protection Services
11.2014 - 07.2017
Crew Member
TACO BELL Department of Defense
08.2012 - 12.2014
Rental Sales Agent
THRIFTY CAR RENTAL
07.2012 - 06.2013
SUPERVISED VARIES SHIFT OPERATION
Security Services/Department of Defense
10.1990 - 07.2012
Certificate of Training and Achievement in Security -
North Louisiana Criminal Justice Academy
Licensed Private Investigator - CRIMINAL JUSTICE
Bossier Parish Community
Diploma - General Studies
FAIRPARK HIGH SCHOOL
Some College (No Degree) - Criminal Justice
SOUTHERN UNIVERSITY OF SHREVEPORT
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