Stacie Larson
Rocklin,CA
Summary
A customer focused, technically savvy professional with a proven aptitude for learning and demonstrating new product functionality. Professional demeanor with strong verbal and written communication skills. Intrinsically motivated with 24 years experience.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Client & Partner Success Manager
Techknowledge Group
03.2023 - Current
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Implemented processes to enforce compliance with payroll and HR requirements.
- Developed and implemented strategies to enhance partner relations.
- Evaluated productivity and quality of service and made recommendations for improvement of vendor tools.
Solutions Consultant (Remote)
ONE
03.2022 - 03.2023
- Champion for updated ONE/Even products.
- Developed post-sale technical processes.
- Maintained long-term relationships with clients.
- Performed proof of concept demonstrations.
- Facilitated workshops while mentoring internal colleagues.
Client Engagement Manager (Remote)
Paylocity
10.2017 - 02.2022
- Execute and negotiate contract extensions.
- Drive product awareness and provide ROI.
- Built client relationships.
- Delivered product and SaaS updates at annual client conferences.
- Mentored/coached peers.
- Relied upon by Senior Leadership team for regulatory items.
Implementation Consultant (Remote)
Paylocity
11.2010 - 10.2017
- Integrated General Ledger, 401K, and health plans.
- Trained and mentored IC teams.
- Configured and delivered client specific databases.
Account Manager
ADP
01.2007 - 10.2010
- Worked with Payroll Managers to ensure that the company set up, import and exports were working as expected.
- Handled tax changes and employee adjustments.
Quality Auditor
TriNet
01.1998 - 06.2003
- Conducted year-end and open enrollment sessions.
- Assisted with audits.
- Contacted proper stakeholders for project scope and timelines.
Emergency Room Unit Clerk
Washington Hospital Center
07.1990 - 07.1998
- Supported 4 doctors and 20 nurses along with heavy ambulance traffic. Ordered tests, scheduled admissions, and responded to diverse patient issues with speedy and knowledgeable assistance.
Education
Associate of Arts - Liberal Studies
Chabot College
Hayward, CA06.2006
Skills
- Excellent judgement and discernment under pressure
- Admirable experience to work independently and collaboratively
- Meticulous with proven multi-tasking and problem-solving abilities
- Coaching and mentoring
- Complaint resolution
- Strategic Sales expertise
- Creative problem solving
- CRM, SaaS, SalesForce
Certification
- Certified Payroll Professional (2007)
Timeline
Client & Partner Success Manager
Techknowledge Group
03.2023 - Current
Solutions Consultant (Remote)
ONE
03.2022 - 03.2023
Client Engagement Manager (Remote)
Paylocity
10.2017 - 02.2022
Implementation Consultant (Remote)
Paylocity
11.2010 - 10.2017
Account Manager
ADP
01.2007 - 10.2010
Quality Auditor
TriNet
01.1998 - 06.2003
Emergency Room Unit Clerk
Washington Hospital Center
07.1990 - 07.1998
Associate of Arts - Liberal Studies
Chabot College
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