Stacie Peters
Bronx,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Morris Heights Health Center
Bronx
10.2022 - 01.2023
- Performed venipuncture for ordered labs.
- Recorded patient vital signs during examinations to maintain accurate health records.
- Utilized ECW EMR system effectively for patient data management.
- Supported providers during procedures.
- Collected urine samples for physical exams.
Medical Assistant
ESSEN HEALTH CARE
04.2022 - 10.2022
- Coordinate patient care under direction of nurses and physicians: assisted with EKGs and phlebotomy
- Clean and maintained examination rooms and treatment areas. Supported front office scheduling and check-ins
- Verified insurance details and updated demographic information during registration.
- Processed incoming referrals from physicians to other healthcare providers, facilitating timely patient care while working from home.
Direct Support Professional
Rising Ground
Bronx
07.2018 - 07.2022
- Followed person-centered service plans and behavior support guidelines.
- Used de-escalation techniques during crises and supported emotional regulation.
- Accompanied individuals on outings to promote independence and integration into the community.
- Communicated needs, progress, and concerns with supervisors and care teams.
Call Center Representative
Nexxlinx Time Warner Cable
Goshen, New York
02.2021 - 12.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Handled inbound calls at NexxLinx customer call center, addressing customer questions to ensure satisfaction.
- Addressed retention inquiries using active listening and clear customer communication.
- Resolved account issues by implementing call scripts and following customer service procedures, enhancing customer experience.
Education
Medical Assistant Certificate -
BronxEoc
Bronx04-2022
Phlebotomy
Big Apple Training
The Bronx, NY04-2019
High School Diploma -
Warwick Valley High School
Warwick06-2006
Skills
- Ability to Work in a Team
- Medical records confidentiality
- Patient care collaboration
- Superior capacity of understanding new concepts and applying them correctly
- Vital sign monitoring
- Exam room preparation
- Patient confidentiality
- Instrument sterilization
- Medical Terminology
- Pediatrics
- Patient communication
- Customer service
LANGUAGES
English
Timeline
Medical Office Assistant
Morris Heights Health Center
10.2022 - 01.2023
Medical Assistant
ESSEN HEALTH CARE
04.2022 - 10.2022
Call Center Representative
Nexxlinx Time Warner Cable
02.2021 - 12.2021
Direct Support Professional
Rising Ground
07.2018 - 07.2022
Medical Assistant Certificate -
BronxEoc
Phlebotomy
Big Apple Training
High School Diploma -
Warwick Valley High School