Stacie Lewis
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
PARAPROFESSIONAL
Duval County School Board
12.2023 - 05.2024
- Working with students individually or in groups to reinforce lessons, provide basic instruction, and assist with learning concepts
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Customer Service Specialist
American Power & Gas
05.2021 - 08.2023
- Respond to and process customer in-bound phone and written inquiries to include: Assisting customers with billing inquiries using multiple systems and applications using a dual monitor system
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
Customer Experience Specialist
24-7 In-Touch (Air BNB)
02.2020 - 04.2021
- Answer inbound call from guests and hosts to assist with setting up and maintaining accounts in compliance with strict privacy and security guidelines
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Documented customer interactions in internal database to maintain customer service history details.
Store Assistant Manager
Circle K
02.2017 - 12.2019
- Provide prompt, courteous customer service and professionally resolves customer issues
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Collaborated with team members to complete daily tasks and achieve store goals.
Customer Care Consultant
JEA
04.2013 - 08.2015
- Respond to customer questions about pending services, services rendered or billing by researching accounts, identifying the nature of the problem, determining the account balance and making adjustments as required
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Education
Associate of Arts - Criminal Justice
VALDOSTA STATE UNIVERSITY
Valdosta, GA01.1995
Skills
- Uses multiple systems including MS Office, Customer Service Information Management, social media and messaging systems for documenting, tracking and processing of business needs using a multi-screen environment
- Excellent time management and communication skills
- Maintain effective relationships with others including remaining calm and responding to upset customers in a positive manner
- Ability to effectively listen, confirm and respond to customers concerns and needs
- Accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs is the norm
- Dedicated work ethic and strong sense of responsibility
- Exceptional leadership abilities and personal initiative
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
Timeline
PARAPROFESSIONAL
Duval County School Board
12.2023 - 05.2024
Customer Service Specialist
American Power & Gas
05.2021 - 08.2023
Customer Experience Specialist
24-7 In-Touch (Air BNB)
02.2020 - 04.2021
Store Assistant Manager
Circle K
02.2017 - 12.2019
Customer Care Consultant
JEA
04.2013 - 08.2015
Associate of Arts - Criminal Justice
VALDOSTA STATE UNIVERSITY
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