Staci N. Ward
Easley,SC
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager II/Social Worker III
SCDHHS
Spartanburg, SC
06.2022 - Current
- Delivers comprehensive case management services for Medicaid-eligible participants efficiently.
- Completes waiver enrollment activities to ensure program accessibility.
- Provides comprehensive case management services to address client needs effectively.
- Executes quality assurance and compliance activities while training staff on best practices.
- Travels to assigned case locations to ensure thorough oversight and participant engagement.
- Maintains in-depth knowledge of CLTC programs, policies, procedures, and waiver programs.
- Completes waiver enrollment activities for eligible participants, facilitating access to necessary resources.
- Supports CLTC offices by fulfilling essential job functions aligned with program requirements.
- Conducts service Prior Approval processes to ensure compliance with regulatory standards.
Medical Social Worker
Interim HealthCare
Greenville, SC
02.2022 - 06.2022
- Assessed psychosocial status and delivered care aligned with physician's plan of care.
- Collaborated with healthcare team to evaluate significant social and emotional needs.
- Participated in interdisciplinary assessments to enhance patient understanding and support.
- Developed comprehensive care plans in consultation with physicians and team members.
Lead Team Case Manager/Social Worker III
SCDHHS
Anderson, SC
07.2020 - 02.2022
- Delivered comprehensive case management services for Medicaid-eligible participants efficiently.
- Oversaw area office case management services, ensuring effective monitoring and maintenance.
- Enhanced communication among team members and stakeholders for optimal collaboration.
- Managed efficient service prior approval processes along with case assignments.
- Contributed to the implementation of a case management system, improving delivery effectiveness.
- Developed extensive knowledge of CLTC programs, policies, and procedures for better service.
- Trained staff on quality assurance and compliance to uphold high standards.
- Executed waiver enrollment processes with notable efficiency.
Case Manager II/Social Worker III
SCDHHS
Anderson, SC
07.2015 - 07.2020
- Delivered comprehensive case management services for Medicaid-eligible participants efficiently.
- Trained staff and conducted quality assurance and compliance activities as directed.
- Maintained comprehensive knowledge of CLTC programs, policies, and procedures.
- Completed waiver enrollment activities to ensure program accessibility.
- Facilitated effective communication with colleagues and with waiver participants and their families.
- Conducted service prior approval processes to streamline service delivery.
- Performed case assignment and maintained accurate records of cases.
- Assisted CLTC offices with essential functions based on program needs.
Community Long-Term Care Case Manager
Aging in Place Care Management
Anderson, USA
09.2014 - 06.2015
- Provided service counseling, service planning, service coordination, monitoring and reevaluation to participants of the Community Long Term Care program.
- Responsibilities included traveling to and meeting with clients in their homes on a quarterly basis; monthly phone contact on non-visit months; monitoring and follow-up as needed; coordinating with service providers to ensure excellent service provision.
- Anderson, South Carolina
Project Manager/ School Social Worker
Communities In Schools Tarrant County
Fort Worth, TX
09.2008 - 06.2012
- Delivered individual guidance and case management for elementary and middle school students.
- Enhanced attendance and graduation rates through targeted support initiatives.
- Facilitated student groups to promote academic success and personal growth.
- Conducted home visits to strengthen parental engagement in education.
- Assessed needs of students and families, referring them to suitable community agencies.
- Intervened during student crises to provide immediate support and resources.
- Coordinated transportation for students to school, community services, and medical appointments.
- Fostered collaboration among faculty, administration, and Communities in Schools team.
Child Protective Services Investigator
Texas Department of Family and Protective Services
Fort Worth, TX
03.2008 - 09.2008
- Investigated reports of alleged child abuse and neglect, managing a caseload of 15.
- Assessed risk and safety factors, recommending services to mitigate abuse or neglect.
- Documented all relevant information obtained during investigations for accurate records.
Education
Master’s - Social Work
Western Carolina University
Cullowhee, North Carolina05.2014
B.S. - Social Work
Western Carolina University
Cullowhee, North Carolina12.2007
Social Work - Social Work
East Carolina University
Greenville, North Carolina05.2006
Skills
- Service planning
- Service delivery
- Assessment
- Care planning
- Case management
- Long-term care
- Social aspects of illness
- Mental aspects of illness
- Cultural aspects of illness
- Interpersonal skills
- Participant relationships
- Family relationships
- Community relationships
- Written skills
- Verbal skills
- Evaluating participants' conditions
- Interpreting program goals
- Explaining program goals
- Knowledge of HIPAA regulations
- Multi-tasking
- Time management
- Computer proficiency
Certification
LMSW, South Carolina, 05/23/14
Extracurricular Activities
Phi-Alpha Social Work Honor Society Phi-Gamma Mu Honor Society Phi-Theta Kappa Honor Society, 2002-Present
References
Available upon request
Awards
Awarded CM II worker of the year award 2019
Timeline
Case Manager II/Social Worker III
SCDHHS
06.2022 - Current
Medical Social Worker
Interim HealthCare
02.2022 - 06.2022
Lead Team Case Manager/Social Worker III
SCDHHS
07.2020 - 02.2022
Case Manager II/Social Worker III
SCDHHS
07.2015 - 07.2020
Community Long-Term Care Case Manager
Aging in Place Care Management
09.2014 - 06.2015
Project Manager/ School Social Worker
Communities In Schools Tarrant County
09.2008 - 06.2012
Child Protective Services Investigator
Texas Department of Family and Protective Services
03.2008 - 09.2008
Master’s - Social Work
Western Carolina University
B.S. - Social Work
Western Carolina University
Social Work - Social Work
East Carolina University