Staci W. Sargent
Woodland
Summary
Dedicated member services professional with 14+ years of experience delivering high-touch, concierge-level support in luxury hospitality, healthcare, and corporate environments. Proven track record managing elite clientele at Victory Ranch—a premier private golf and outdoor club—by booking excursions, coordinating special requests, and ensuring seamless guest experiences. Skilled in problem-solving, property oversight, activity/event management, and cultivating strong relationships with members, vendors, and staff. Seeking to bring exceptional service standards and operational expertise to Desert Highlands Association.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Services Manager
Victory Ranch
01.2024 - Current
- Serve as the primary contact for members in a private, luxury golf and outdoor community, assisting with all requests from adventure excursions to everyday needs.
- Coordinate and book outdoor activities including fly fishing, guided hikes, golf, mountain biking, river rafting, and family events.
- Deliver white-glove, personalized service to members and their guests, ensuring expectations are exceeded in every interaction.
- Collaborate with operations, recreation, food & beverage, and lodging teams to streamline member experiences.
- Handle confidential and sensitive requests with professionalism, discretion, and efficiency.
- Recognized for anticipating member needs and resolving issues proactively to maintain community satisfaction.
Critical Care Tech / Registrar
Intermountain Healthcare
01.2009 - Current
- Provided front-line service in high-pressure emergency and critical care environments, supporting patients, families, and medical teams.
- Managed admissions, registration, and insurance verification with strict attention to detail and confidentiality.
- Assisted in direct patient care while ensuring accurate recordkeeping and billing support.
- Built a reputation for calm, compassionate, and efficient service in stressful environments.
Office Manager
Specialty Crane Company
01.2019 - 01.2022
- Managed invoicing, lien waivers, vendor contracts, and collections for a crane company serving the luxury custom home industry.
- Coordinated with contractors, builders, and finance teams to ensure smooth project operations.
- Applied strong organizational and negotiation skills to maintain positive relationships with high-value clients.
Eye Clinic & Optical Services
Independent Business Owner
01.2012 - 01.2019
- Owned and operated a full-service eye clinic and optical center.
- Oversaw patient scheduling, medical billing, vendor relations, and luxury optical sales.
- Delivered personalized client care in both clinical and retail settings.
- Managed business operations including payroll, inventory, and accounts receivable.
Education
Hospitality, Healthcare, and Business Operations
No Degree - Nursing
Joyce University
Sandy, Utah06-2026
High School Diploma -
South Summit High School
Kamas, Utah06-1998
Skills
- Luxury Member & Guest Services
- Concierge & Lifestyle Coordination
- Property Oversight & Residential Requests
- Relationship Building & Client Retention
- Conflict Resolution & Discretion
- Multi-Department Collaboration
- Scheduling & Logistics Coordination
- Administrative & Billing Expertise
Certification
- Certified CNA - UTAH - Expires 10/2025
Timeline
Member Services Manager
Victory Ranch
01.2024 - Current
Office Manager
Specialty Crane Company
01.2019 - 01.2022
Eye Clinic & Optical Services
Independent Business Owner
01.2012 - 01.2019
Critical Care Tech / Registrar
Intermountain Healthcare
01.2009 - Current
Hospitality, Healthcare, and Business Operations
No Degree - Nursing
Joyce University
High School Diploma -
South Summit High School
Additional Highlights
- Adept at balancing multiple high-priority requests while maintaining professionalism and discretion.
- Experienced in supporting high-net-worth clients with expectations for seamless, luxury-level service.
- Strong understanding of property management and residential community operations from both personal and professional experience.
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