Stacy Adams-Williams
Certified Peer Support Specialist
East Bend,NC
Summary
Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.
Overview
24
24
years of professional experience
Work History
Certified Peer Support Specialist
Volunteer Experience
11.2017 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
- Assisted clients in exploring feelings and understanding behaviors.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided education on mental health topics and resources to clients.
- Developed treatment plans to help clients build self-confidence and resilience.
Salon Owner/Operator
Stacy's Studio 7
07.1999 - Current
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Phlebotomist
Yadkin Valley Community Hospital
02.2013 - 06.2015
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Performed laboratory tests to assist physicians in diagnosis.
Education
No Degree - Phlebotomy
Wilkes Community College
Wilkesboro, NCAssociate of Applied Science- Cosmetology - Cosmetology
Surry Community College
Dobson, NCNo Degree - Certified Peer Support Specialist Training
UNC Chapel Hill- NC-H.O.P.E.
Chapel Hill, NC10.2023
Skills
- Problem-Solving Skills
- Relationship Cultivation
- Communication Abilities
- Relationship-Building Skills
- Service Navigation
- Interpersonal Abilities
- Social Activity Planning
- Family Assistance
- Effective Collaboration and Interaction
- Appointment Scheduling
- Rapport Building
- Arranging Transportation
- Planning Skills
- Mental Health Services
- Recovery Guidance
- Leadership Skills
- Providing Direction
- Needs Assessment
- Patient Advocacy
- Treatment Planning
- Referral Coordination
- Schedule Management
- Support Group Facilitation
- Care Planning
- Community Resources Specialist
- Data Confidentiality
- Crisis Response
- Learning Disability Awareness
- Conflict Resolution
- File and Record Keeping
- Mental Health Support
- Community Resources and Education
- Decision-Making
- Documentation and Reporting
- Group Facilitation
- Interpersonal Communication
- Coping Methods
- Client Needs Assessment
references
Traci W. Zachary
Assistant Clerk of Superior Court
Yadkin County, Yadkinville, NC 27055
336-679-3600 / 336-244-3435
Kelly H. Bates
Novant Health- Nurse
Boonville, NC 27011
336-468-6324 / 336-469-5219
Timeline
Certified Peer Support Specialist
Volunteer Experience
11.2017 - Current
Phlebotomist
Yadkin Valley Community Hospital
02.2013 - 06.2015
Salon Owner/Operator
Stacy's Studio 7
07.1999 - Current
No Degree - Phlebotomy
Wilkes Community College
Associate of Applied Science- Cosmetology - Cosmetology
Surry Community College
No Degree - Certified Peer Support Specialist Training
UNC Chapel Hill- NC-H.O.P.E.
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