Stacy Anderson
Greenwood,SC
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Lil Cricket
Greenwood, SC
09.2012 - 08.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Sales and Service Expert
Fred's Inc
Hodges, SC
04.2011 - 09.2012
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, queries, and complaints.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Handled returns of merchandise in accordance with company policy.
- Maintained a clean work area by organizing shelves and removing outdated products from the display case.
- Assisted in training new employees on how to use the POS system effectively.
- Answered telephone inquiries promptly and professionally.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Assistant Director
Carolina Springs Academy
Donalds, SC
09.2001 - 03.2011
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Handled incoming and outgoing mail, email and faxes.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Daily Census: charted daily intake and discharge of students.
Education
Certification of Medical Terminology W/Hippa - Medical Terminology
Piedmont Technical College
Greenwood, SC04-2011
Certification of A Health Unit Coordinator - Health Unit Coordinator
Piedmont Technical College
Greenwood, SC04-2011
High School Diploma -
Greenwood High School
Greenwood, SC06-1989
Skills
- Store operations oversight
- POS Systems
- Bank and Safe Deposits
- Program Administration
Promotions and Certifications
- Promoted from cashier to Asst. Manager within 6 mths
- Promoted from Asst Manager to Store Manager within 3 mths
Timeline
Store Manager
Lil Cricket
09.2012 - 08.2016
Customer Sales and Service Expert
Fred's Inc
04.2011 - 09.2012
Assistant Director
Carolina Springs Academy
09.2001 - 03.2011
Certification of Medical Terminology W/Hippa - Medical Terminology
Piedmont Technical College
Certification of A Health Unit Coordinator - Health Unit Coordinator
Piedmont Technical College
High School Diploma -
Greenwood High School
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