Stacy Klier
CPhT
Nevis,MN
Summary
I am great at customer relations and customer service. I am a very energetic person who works well with others and the public. I work well in all types of settings but do exceptionally well at fast paced jobs. I have years of experience in customer service and enjoy learning new things every day.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (SR. Store Manager)
Thrifty White Drug
Walker, MN
11.2019 - Current
- Organized store layout according to corporate guidelines while maximizing space utilization.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
- Recruited qualified personnel when necessary by conducting interviews.
- Conducted performance reviews for employees in a timely manner.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Resolved customer complaints in an efficient and professional manner.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Built relationships with vendors to negotiate pricing terms and secure better deals.
- Delegated work to staff, setting priorities and goals.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Assisted patients in understanding their medication instructions and usage directions.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Certified Pharmacy Technician (CPhT)
Coborn's Pharmacy
Park Rapids, MN
03.2017 - Current
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone
- Properly fill and dispense prescriptions for our in store patients and care center patients
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
- Made requisitions for drugs and supplies with professional guidance from the pharmacists
- Performed clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters.
Transportation Specialist
Kurt Rippentrop Express
South Haven, MN
06.2011 - Current
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment
- Direct investigations to verify and resolve customer or shipper complaints
- Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
- Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources
- Serve as contact persons for all workers within assigned territories.
Waitress
Wally's Café
Watkins, MN
12.2012 - 05.2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions.
Lead Bartender
Powder Ridge
Kimball, MN
11.2011 - 02.2015
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Serve snacks or food items to customers seated at the bar
- Slice and pit fruit for garnishing drinks
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Arrange bottles and glasses to make attractive displays
- Create drink recipes.
Education
High School Diploma -
Kimball Area High School
Saint Cloud, MN06.2012
Skills
- CUSTOMER RELATIONS
- CUSTOMER SERVICE
- ENERGETIC
- RECEPTIONIST
- RETAIL SALES
- Pharmacy
- Inventory
- Billing
- Data Entry
- Problem-solving skills
- Prescription Management
- HIPAA
- Filling Prescriptions
- Staff Development
- Team Collaboration
Certification
- Substance/Alcohol Suspicion Training for Supervisors, 06/01/12, Present
- CPhT, 03/01/18, 03/01/20
Additional Information
I am great at customer relations and customer service. I am a very energetic person who works well with others and the public. I work well in all types of settings but do exceptionally well at fast paced jobs. I have years of experience in customer service and enjoy learning new things every day.
Affiliations
- Coach volleyball and softball for 2 levels at Nevis Public Schools
- Nevis Tiger's PTA Secretary
- Leech Lake Chamber Board Member
- Walker Youth Hockey Board Member and Equipment Manager
Timeline
Certified Pharmacy Technician (SR. Store Manager)
Thrifty White Drug
11.2019 - Current
Certified Pharmacy Technician (CPhT)
Coborn's Pharmacy
03.2017 - Current
Waitress
Wally's Café
12.2012 - 05.2015
Lead Bartender
Powder Ridge
11.2011 - 02.2015
Transportation Specialist
Kurt Rippentrop Express
06.2011 - Current
High School Diploma -
Kimball Area High School
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