Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

STACY-ANN MADAGU

Upper Marlboro,MD

Summary

Highly motivated and dedicated professional with a proven track record of success in social services. Experienced in GNA/CNA roles, rapidly advanced from Social Services Assistant to Admissions Coordinator. Recently promoted to Admissions Director, effectively managing a 116-individual facility and consistently maintaining high occupancy rates. Actively engaging with the community through outreach programs and event attendance, enhancing organizational impact. Strong work ethic and passion for making a difference, confident in ability to contribute to any team or organization in the healthcare industry.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Admissions Director

Cadia Healthcare
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Interview potential residents and residents' representatives to collect accurate data
  • Complete pre-admission and admission inquiry forms accurately and other forms per policy
  • Ability to collect accurate data for all payer sources
  • Ability to interact with discharge planners in an effective and efficient manner
  • Ask for appropriate and adequate resident information
  • Coordinates room assignments for residents in consultation with the nursing department and administration
  • Greet and escort the new residents to the assigned nursing unit whenever possible
  • Identify potential residents whose needs can be met by the facility
  • Ability to accept reservations for resident accommodations in an accurate and organized manner
  • Perform all duties as assigned in an effective manner
  • Follow admission, transfer and discharge policies and procedures
  • Notify appropriate facility departments when a resident is admitted, transferred, discharged, or moves from one room to another as appropriate
  • Work cooperatively with all facility department supervisors and administrative staff
  • Explain facility philosophy, policies and procedures to potential and new residents and residents' representatives
  • Explain the facility admission agreement and all attachments to potential and new residents and residents' representatives
  • Works directly with Account Manager on each admission to ensure all financial information is accurately explained
  • Obtain required signature on all admission forms
  • Prepare resident identification bands, bracelets and other appropriate identifying labels as required
  • Act as a liaison between transferring institutions and the facility; establish a good rapport with transferring institutions
  • Participate in marketing the facility and maintaining an acceptable census level
  • Refer facility and resident concerns to appropriate individuals
  • Accept assigned duties in a cooperative manner
  • Assume accountability for all data contained in the employees' handbook
  • Computer literate and ability to understand the facility computer system and the software used in this department
  • Assume Quality Assurance duties as assigned
  • Come to work in neat, clean attire and consistently present an appropriate professional appearance
  • Come to work as scheduled and consistently demonstrate dependability and punctuality
  • Consistently work cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers
  • Perform other tasks as assigned by Supervisor

Social Worker Assistant

Clinton Healthcare
06.2017 - 02.2022
  • Facilitated effective communication among staff, physicians, and community organizations to enhance patient care.
  • Delivered exceptional patient care.
  • Responded to patient inquiries effectively.
  • Supported residents in tasks such as bathing, dressing, and exercising.
  • Turning and repositioning bedridden patients
  • Reviewed dietary restrictions to ensure appropriate meals.
  • Gathered comprehensive information from physicians, caregivers, and nurses concerning patient conditions.
  • Monitored and documented food and liquid consumption.
  • Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
  • Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
  • Reminding patients to take medications and nutritional supplements
  • Noting observations of patient behavior, including complaints, or physical symptoms to nurses
  • Maintain current knowledge of CNA training standards.
  • Assisted clients to access services via telephone and face-to-face.
  • Getting clients involved in beneficial activities
  • Assessing clients and gathering relevant information
  • Offering information and supporting clients and their families
  • Contacting and making referrals to other agencies and services
  • Kept meticulous records and compiled reports.
  • Engaging in training sessions.
  • Watch for signs of child abuse
  • Provide crisis intervention

CNA / GNA / Private Home Care

Fred's Home Care
02.2010 - 10.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Cook and Feed Clients
  • Change bed Linens
  • Bed bath
  • Maintain a clean environment
  • Maintain ADL
  • Provide a suitable care plan for patient's family members

Education

University of The West Indies
Kingston Jamaica

Skills

  • Well-Versed in Insurance
  • Proficient in Medical Terminology
  • Client Relations
  • Understanding of Insurance Options
  • Medical Admissions Process Knowledge
  • Patient Interviewing
  • Database Management
  • Patient Admission
  • Admissions Requirements
  • Nursing Assistance
  • Reading Comprehension
  • Verifying Eligibility
  • Computer Literacy
  • Greet Guests
  • Process Management
  • Critical Thinking
  • Records Maintenance
  • Customer service
  • Admissions
  • Marketing
  • Social work
  • Certified Nurse assistant
  • Certified Geriatric assistant
  • Registration paperwork
  • Instructional planning
  • Sales experience
  • Employee supervision
  • Recordkeeping skills
  • Office management
  • Recruitment strategies
  • Performance monitoring
  • Database management
  • Software use
  • Admissions policies
  • Registration coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Team collaboration
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Planning and coordination
  • Relationship building
  • Operational efficiency
  • Team building
  • Task prioritization
  • Self motivation
  • Goal setting
  • Professionalism
  • Public speaking
  • Interpersonal communication
  • Staff supervision
  • Admissions oversight
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Quality assurance
  • Performance improvement
  • Problem-solving aptitude
  • Budget control
  • Community outreach
  • Budget management

Certification

  • CNA
  • Geriatric Nursing Assistant
  • CPR Certification
  • State Tested Nursing Assistant

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Social Worker Assistant

Clinton Healthcare
06.2017 - 02.2022

CNA / GNA / Private Home Care

Fred's Home Care
02.2010 - 10.2017

Admissions Director

Cadia Healthcare

University of The West Indies

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STACY-ANN MADAGU