Stacy-Ann L McIntosh
Stockbridge,GA
Summary
Over a decade experience working in retail industry and customer services. Committed to applying quality workmanship , performance, excellence and teamwork in each career challenge undertaken. Exhibit outstanding leadership and skills with the ability to initiate and implement vital changes. Respected by peers, subordinates and always ready to help others achieve professional goals.
Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales task accurately to exceed customer expectations. Outstanding leadership,top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Lead Teacher
Primrose School of Grant Park, Memorial
04.2018 - Current
- Planning and carrying out curriculum, ensuring that curriculum presented is broken down to child's level, helping children develop positive self-images and experience success.
- Developing schedules and routines, preparing assessments quarterly, training and motivating peers, communicating effectively to leadership on improvement/ issues as it related to children and assistant teachers, and communicating to parents on development of their children.
Customer Service Consultant
Chime Solution
09.2017 - 01.2018
- Address and managed over 50 customer inquiries through phone calls, ensure appropriate assistance in compliance with company's policies and procedures and resolve customers issues, develop and maintain professional relationships with colleagues and stakeholders to provide exceptional customer care services and inform of all available services.
- Handled customer inquiries and suggestions courteously and professionally.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Manager
J & E Improvement Company Ltd
03.2014 - 06.2017
- Prepare payroll for employees, schedule appointments and follow up calls for outstanding payments from customers for services rendered, prepare and evaluate CSRs reports to identify problems and areas for improvement.
- Prepare invoices for particular jobs, reconciling books and bank accounts, prepare lodgments, prepare contracts and quotations, handle claims where necessary, purchase office supplies and equipment, supervised and train office staff and resolve employee disputes.
- Evaluate employee job performance, direct billing and office support duties, Identify and resolve system problems, Manage overall department performance and maintain office records.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Regional Sales Supervisor
Facey Commodity Co. Ltd
02.2007 - 06.2015
- Met and exceeded sales quota of 8 sales representatives and 52 merchandisers, trained salesperson on job knowledge and techniques, increase sales by more than 40% during tenure as Sales Regional Supervisor.
- Increase profit margin for region, met and exceed sales goals and expectation.
- Perform personnel duties such as interviewing, hiring, training, evaluation, discipline and job termination.
- Participate in inventory, checking cash receipts, customer service, mentor staff and help with handling difficult sales.
- Improved productivity of customer service team by leading training initiatives and revamping schedules
- Lead bi-weekly sales meetings, develop and implement policies and procedures and process improvement initiatives to improve customer retention rates and increase customer satisfaction.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Monitored daily sales performance and provided feedback to each team member.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Education
BBA - Business Administration
University of Technology
Montego Bay, Jamaica08.2015
High School Diploma -
Ruseas High School
Hanover Jamaica07.1995
Skills
- Goals and Performance
- Order Management
- Product and Service Sales
- Customer Relations
- Sales expertise
- Staff Development
- School Administration
- Training and Development
- Lesson Planning
- Positive Reinforcement Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your Attitude determines your Altitude..
Timeline
Lead Teacher
Primrose School of Grant Park, Memorial
04.2018 - Current
Customer Service Consultant
Chime Solution
09.2017 - 01.2018
Office Manager
J & E Improvement Company Ltd
03.2014 - 06.2017
Regional Sales Supervisor
Facey Commodity Co. Ltd
02.2007 - 06.2015
BBA - Business Administration
University of Technology
High School Diploma -
Ruseas High School
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