Stacy Ann Thompson
Panama City Beach,USA
Summary
Dedicated customer service specialist with a proven ability to prioritize and multitask in a fast-paced working environment. Thrives as a collaborative team member, consistently contributing to the achievement of personal and business goals. Known for strong presentation skills, effective communication, and exceptional problem-solving abilities. Demonstrates a high level of effectiveness and productivity when working with diverse customers and addressing individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service
Hawthorn suites
02.2025 - Current
- Assisted customers inquiries, enhancing satisfaction and loyalty
- Processed transactions with precision, maintaining high accuracy and efficiency
- Resolved customer complaints promptly, improving the overall experience
- Streamlined customer support processes, enhancing efficiency and reducing response times
- Implemented innovative solutions to address recurring issues
- Fostered strong relationships with cross-functional teams to resolve complex customer queries
- Contributed to the development of best practices
- Strong skills in delivering exceptional service
- Ability to assess situations and develop empathetic solutions
- Provided quality customer service to earn satisfaction ratings of 100%.
- Exceeded sales goals by 100% utilizing exemplary customer service skills.
Sales & Inventory
Hawthorn suites
02.2020 - Current
- Processed transactions with 100% accuracy, boosting customer satisfaction
- Enhanced loyalty by streamlining checkout and improving customer experience
- Maintained a clean workspace, contributing to seamless store operations
- Implemented cash handling procedures, reducing discrepancies and enhancing efficiency
Billing / Sales
Hawthorn suites
02.2025 - Current
- Provide accurate and timely responses to billing-related questions via phone, email, or live chat to ensure customer satisfaction
- Investigate and address customer billing disputes by analyzing account details, transactions, and payment history to reach a resolution
- Explain invoice details, payment options, and account balances in a clear and professional manner to enhance customer understanding
- Work closely with the accounting, collections, and customer service departments to resolve billing issues and improve customer experience
- Update and verify customer account information to ensure invoices, payments, and communication are correctly documented
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Customer Relationship Management
- Communication
- Problem-Solving
- Data Entry
- Multitasking
- Microsoft Office
- Record Management
- Technical Support
- Time Management
- Data Analysis
- Sales Strategies
- Salesforce
- Customer service training
- Friendly customer service
- Customer service support
- Outstanding customer service
Languages
English
Full Professional
Timeline
Customer Service
Hawthorn suites
02.2025 - Current
Billing / Sales
Hawthorn suites
02.2025 - Current
Sales & Inventory
Hawthorn suites
02.2020 - Current
Similar Profiles
Diandra ChipmanDiandra Chipman
Housekeeping at Hawthorn Suites HotelHousekeeping at Hawthorn Suites Hotel
Lisa Andrea PlunkettLisa Andrea Plunkett
General Manager at Wingate By Wyndham/ Hawthorn SuitesGeneral Manager at Wingate By Wyndham/ Hawthorn Suites
Isaac B. SanchezIsaac B. Sanchez
Director of Housekeeping at Wyndham Garden Inn & SuitesDirector of Housekeeping at Wyndham Garden Inn & Suites