Stacy Arlain
East Amherst,NY
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, operational management, stakeholder engagement, and strategic planning to ensure programs meet participant needs, and agency goals. Ready for a new position that involves successfully handling various tasks in a fast-paced setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Services Manager
Caz Recovery Systems, Inc.
Buffalo, NY
08.2021 - 04.2025
- Provided daily administrative oversight for Housing and Urban Development Scattered Site Programs, OASAS Permanent Supportive Housing Programs, and Garden Lofts at Marine Hospital.
- Ensured compliance with funding requirements while delivering quality services to individuals facing homelessness and substance use disorders.
- Oversaw housing admissions process, including referrals, eligibility screening, and coordinated entry as needed.
- Managed documentation and data collection for housing stability, service utilization, and key performance indicators.
- Cultivated positive working relationships with external stakeholders, including funders, community partners, landlords, and regulatory agencies.
- Conducted regular quality improvement reviews of housing policies to enhance program performance.
- Monitored regulatory changes impacting program activities and adjusted goals accordingly.
- Completed HUD applications and reports to secure ongoing funding.
- Implemented quality control measures to uphold company standards.
Senior Housing Specialist
Spectrum Health And Human Services
Buffalo, NY
03.2018 - 06.2021
- Provided crisis intervention services to clients facing eviction or homelessness.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Provided guidance on financial assistance programs such as Medicaid and Social Security benefits.
- Conducted comprehensive assessments of clients' housing needs, preferences, and financial capabilities.
- Managed housing subsidy programs, ensuring compliance with federal, state, and local regulations.
- Communicated with housing managers and rental agencies on behalf of clients.
- Collaborated with local service providers to create an integrated network of resources for the client base.
- Evaluated the effectiveness of housing programs, making recommendations for improvements based on data analysis.
- Developed appropriate treatment plans focusing on each individual's needs.
- Maintained accurate records and documented client data in company databases.
- Created reports highlighting the successes and challenges associated with providing adequate housing solutions.
- Conducted housing inspections to ensure properties met health and safety standards.
- Developed housing policies and procedures in alignment with organizational goals and legal requirements.
- Maintained accurate records of client interactions, progress notes, and case files.
- Prepared and submitted reports to management and funding sources, highlighting program achievements and challenges.
Homeless Street Outreach
BestSelf Behavioral Health
Buffalo, NY
12.2016 - 03.2018
- Delivered crisis intervention counseling and referrals to social service agencies as necessary.
- Coordinated with local organizations to establish community partnerships for enhanced client resources.
- Conducted outreach activities to raise awareness of homeless services in the community.
- Maintained accurate records of client information, program statistics, and financial data.
- Analyzed performance metrics such as occupancy rates and monthly intake numbers.
- Collaborated with law enforcement on homelessness prevention initiatives in the area.
- Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
- Educated clients on budgeting skills, job search strategies, and life skills development.
- Assisted families with locating appropriate housing options that meet their needs.
- Provided crisis intervention and supportive counseling for clients experiencing homelessness.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL12-2015
Skills
- Housing policy development
- Regulatory compliance
- Data analysis
- Program evaluation
- Funding applications
- Decision-making
- Problem-solving aptitude
- Operational efficiency
- Financial management
- Budget management
- Relationship building
- Contract management
- Stakeholder engagement
- Quality improvement
Certification
- CASAC-T
Affiliations
- Western New York Coalition for the Homeless Board of Directors
- Project Homeless Connect Chair and Organizer
- 2023 Homeless Alliance of Western New York "Unsung Hero"
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Personal development programsCareer advancementHealthcare benefitsPaid sick leavePaid time offQuote
I am only one, but I am one. I cannot do everything, but I can do something. And because I cannot do everything, I will not refuse to do the something that I can do.
Edward Everett Hale
Timeline
Housing Services Manager
Caz Recovery Systems, Inc.
08.2021 - 04.2025
Senior Housing Specialist
Spectrum Health And Human Services
03.2018 - 06.2021
Homeless Street Outreach
BestSelf Behavioral Health
12.2016 - 03.2018
Bachelor of Science - Psychology
University of Alabama At Birmingham
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