Stacy Avila
Alpharetta,US
Summary
Enthusiastic Healthcare Assistant motivated to work with families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Compassionate Healthcare Assistant with over 9 years of experience working in Healthcare facilities.
Overview
9
9
years of professional experience
Work History
Care Advisor
Wellthy
04.2022 - Current
- Logged call information and solutions provided into internal database.
- Responded proactively and positively to rapid change.
- Navigated multiple computer systems and applications to find information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated about billing, claims and financial policies and procedures.
- Collaborated with Care coordinators, Care Managers, and Advisors to help Care Recipients by using our expertise with complex tasks.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted with completing necessary paperwork and forms to provide healthcare facilities and insurance companies with essential information to bill for services.
- Reached out to healthcare facilities, insurance companies and hospitals to gather information.
- Helped translate billing information.
- Collected financial resources to help care recipients.
- Managed up to 21 tasks in one day.
Registration Associate
Children’s Healthcare of Atlanta
01.2020 - 01.2021
- Collect demographic and financial information of patients and families by carrying out interviews
- Create timetable for patient appointments as per requirements
- Manage various operations, including patients’ check-in and out, schedule appointments, collect payments, generate reports, and verify insurance
- Served as interpreter for Spanish-speaking patients
- Collaborated with nurses and staff regarding patient concerns as well experienced in Epic for CHOA
- Reduced patient wait time by organizing large data through efficient systems for registration, billing, patient tracking, and charge capture
- Mediate between patient and department staff by updating patients and families regarding procedures, answering questions, and relaying messages.
Front Desk Associate
Ascend Pediatric Neurology
01.2017 - 01.2020
- Manage internal operations and patient flow by formulating charts for physicians, taking vitals, and leading triage
- Verified patient coverage and overall prior authorizations for prescriptions to ensure on time payment
- Oversee daily functions, including scheduling, calendar management, appointment verifications, and cancellations
- Addressed and resolved patient queries in timely manner to deliver quality services
- Organized billing process by leveraging EMR systems, exhibit 1 deep understanding of ICD-10 coding, and apply payments as A/R lead
- Produced billing and invoicing to maintain accurate records
- Collaborate with public and private insurers to improve organizational performance.
Front Desk Reception
Dare2Care Pediatrics
01.2016 - 01.2017
- Carried out immunizations, managed incoming patients, collected vitals, and transferred prescriptions
- Provided effective assistance to physicians and nurses to streamline operations during high business volume
- Communicated with referrals for additional patient care as well as oversaw check-in and check-out activities
- Served as translator for Spanish-speaking patients to facilitate smooth exchange of information
- Maintained organizational quality standards and managed effectively EPIC, GRITS, and internal databases.
Medical Assistant
Omni Allergy Pediatrics
01.2014 - 01.2016
- Administered front- and back-office duties to support patients in office needs
- Led administrative duties including scheduling, prior authorizations, insurance verification, and collecting medical histories
- Acted as key member of team and participated to increase organizational and operational efficiency
- Improved patient health by utilizing preventive care techniques such as allergy testing and allergy shots.
Education
Bachelor’s Degree - Social Work
Georgia State University
Atlanta, GA04.2025
Associate of Science - Social Sciences
Georgia Perimeter College
Dunwoody12.2022
Certification - Medical Assistance -
Sanford Brown College
12.2010
Skills
- Bilingual in Spanish and English
- Healthcare Operations
- Claim Processing
- Problem Resolution
- Customer Experience
- Organization and Time Management
- Reliability and Dedication
- Interdepartmental collaboration
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Care Advisor
Wellthy
04.2022 - Current
Registration Associate
Children’s Healthcare of Atlanta
01.2020 - 01.2021
Front Desk Associate
Ascend Pediatric Neurology
01.2017 - 01.2020
Front Desk Reception
Dare2Care Pediatrics
01.2016 - 01.2017
Medical Assistant
Omni Allergy Pediatrics
01.2014 - 01.2016
Bachelor’s Degree - Social Work
Georgia State University
Associate of Science - Social Sciences
Georgia Perimeter College
Certification - Medical Assistance -
Sanford Brown College
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