Stacy Balogun

Eisenberg Elementary School, New Castle, DE

• Facilitate group sessions on life skills, social awareness, self-awareness, decision making, conflict resolution, positive behavior, and bullying prevention for students in grades K–5.
• Lead gender-specific groups (Girls Group, Guys Group) and “Lunch Bunch” sessions on designated days with 4th and 5th graders, in groups of up to 14 students, utilizing PowerPoint, educational games, group discussions, and exclusive use of interactive Smartboard lessons and activities to reinforce social-emotional learning.
• Integrate a range of educational technologies—including Smartboard, Amplify, Canvas, and other district-approved apps—into group activities, individualized interventions, and classroom support.
• Provide in-school suspension (ISS) supervision, conduct behavioral interventions, and implement restorative practices for students referred for disciplinary reasons.
• Conduct follow-up meetings and ongoing support for students exhibiting challenging behavior, assisting them with academic assignments and promoting positive behavioral change.
• Collaborate with teachers and school staff by observing classrooms, providing feedback, supporting the implementation of individualized behavior plans, and leveraging technology to enhance student engagement.
• Develop and adapt session materials—including digital lesson plans and interactive activities—to meet the diverse needs of students.
• Track student progress, maintain documentation, and communicate regularly with families and school teams regarding behavioral and academic interventions.
• Supervise 1st grade lunch duty, ensuring a safe and positive environment while supporting students in following school expectations.

Southern Elementary School

- Managed a personal caseload of 34 students.
- Revamped intervention strategies, resulting in a 90% reduction in classroom behavior incidents.
- Directed a behavior intervention program for 65 students.
- Utilized Microsoft Excel to create inventory tracking spreadsheets.

- Provided targeted academic support to students struggling in various subjects, collaborating with classroom teachers to develop and implement individualized interventions tailored to each student's needs.
- Delivered specialized behavioral interventions within programs such as the Individual Learning Center (ILC), K-1 Intensive, Integration A, and Communication and Socialization Learning (CASL).
- Supported children with a variety of developmental and behavioral disorders, fostering their social and communication skills.
- Conducted small group and one-on-one instruction to help students meet grade-level expectations, focusing on their unique learning styles and challenges.
- Regularly monitored student progress, working closely with teachers and parents to communicate outcomes and adjust interventions as necessary to enhance learning growth.
- Conducted weekly small group sessions for students in In-School Suspension (ISS) to improve their understanding of coping skills, conflict resolution, social awareness, self-management, and self-awareness.
- Implemented effective strategies to enhance learning outcomes and promote positive behavior in classroom settings.
- Focused on teaching essential coping skills for managing stress and anxiety.

- Provides peer support to engage individuals in a recovery partnership, helping them identify their hopes, dreams, and the solutions they seek.

- Teaches recovery and life skills using various tools and helps in developing natural supports for community living.

- Coordinates with the individual's clinical team and other support services to arrange resources that aid in achieving personal goals.

- Understands and adheres to RI International compliance standards, including the Code of Conduct and Conflict of Interest Policies.

- Builds relationships based on trust and honesty through active listening and effective communication skills.

- Demonstrates extensive knowledge of recovery and wellness principles, sharing this information with others who are struggling during their recovery.

- Provides one-on-one support to individuals, enhancing their coping strategies and promoting personal growth.
- Assists clients in establishing recovery goals that align with their individual needs and aspirations.
- Monitors client progress and provides constructive feedback, ensuring accountability and encouraging positive lifestyle changes.
- Empowers clients by teaching effective problem-solving skills they can apply in real-life situations.
- Advocates on behalf of clients to ensure they have access to appropriate resources and services within the community.
- Maintains accurate documentation of client interactions to support case management efforts.
- Provides crisis intervention as needed, employing de-escalation techniques to ensure safety for all parties involved.
- Conducts ongoing assessments and teaches problem-solving skills to assist individuals with activities of daily living.
- Observes strict regulations and procedures to maintain the confidentiality of personal and health information.
- Maintains computers, printers, and technical resources to prevent disruptions in operations.

Provides direct assistance to children and teenagers with disorders such as Intellectual and Developmental Disabilities (IDD), Oppositional Defiant Disorder (ODD), Autism Spectrum Disorder, and Attention Deficit Hyperactivity Disorder (ADHD) to support learning and practice essential skills.

Worked closely with teachers and staff to implement effective strategies for students with behavioral disorders, enhancing classroom management and support.

Collaborated with multidisciplinary teams to develop individualized behavior intervention plans, ensuring a comprehensive approach to student care.

Conducted daily home visits to educate and demonstrate techniques for parents on how to effectively support their children's behavioral needs.Provides direct assistance to children and teenagers with disorders such as Intellectual and Developmental Disabilities (IDD), Oppositional Defiant Disorder (ODD), Autism Spectrum Disorder, and Attention Deficit Hyperactivity Disorder (ADHD) to support learning and practice essential skills.

Worked closely with teachers and staff to implement effective strategies for students with behavioral disorders, enhancing classroom management and support.

Collaborated with multidisciplinary teams to develop individualized behavior intervention plans, ensuring a comprehensive approach to student care.

Conducted daily home visits to educate and demonstrate techniques for parents on how to effectively support their children's behavioral needs.

- Welcome new patients and assist them with their orientation to the programming schedule and facility rules.
- Process urine and drug tests during the patient check-in process.
- Search patients' belongings upon admission to the facility.
- Conduct safety rounds and security checks regularly.
- Coordinate the daily schedule for patients, which includes treatment meetings, behavior interventions, and general observations of their behavior and participation levels.
- Provide support and encouragement to patients to promote their involvement in group, individual, and family counseling services.
- Assist clinical and nursing staff with patient needs as required.
- Participate in weekly treatment team meetings and program staff meetings.
- Ensure all documentation complies with contract, licensure, accreditation, and service standards.
- Collaborate effectively with team members to address any questions or concerns.
- Deliver friendly service and expert support in every interaction.tion to the programming schedule and rules.

As a member of the educational staff, I had the opportunity to work with 2nd and 3rd-grade students in a classroom comprising 35 learners. Additionally, I occasionally assisted with 4th and 5th-grade classes as needed.

My responsibilities included developing lesson plans, providing homework assistance, and managing inventory levels for classroom resources. I delivered a comprehensive curriculum that was appropriate for the designated grade level.

I offered individualized support to students with disabilities, carefully documenting their behavioral observations. Effective classroom communication was maintained through walkie-talkies, and I performed light cleaning duties as needed.

I strived to provide structure and guidance while establishing high expectations for student performance. Furthermore, I implemented strategies to achieve specific targets related to student learning outcomes and maintained a child-safe environment in compliance with established child-safety standards.

In addition, I diligently monitored, evaluated, and reported on student progress in key learning areas, ensuring a holistic approach to their educational development.

Provided technical assistance and responded to inquiries from customers.

Addressed questions received via email concerning customer shares.

Assisted customers in effectively navigating the application and ensuring a comprehensive understanding of various shares and trading options.

.- Reviewed and approved or denied applications for food stamps, Medicaid, and cash assistance.
- Conducted phone interviews with clients through both inbound and outbound calls to provide assistance.
- Maintained client files while ensuring confidentiality in accordance with company policies.
- Processed applications for benefits related to food stamps, cash assistance, and Medicaid.
- Utilized the SAVE system for verifying immigrant citizenship, the CCIS system for child support checks, and the DAVID system for income and dependent verification; processed applications through the AMS system.
- Entered verified data into Excel spreadsheets to break down client qualifications.
- Interviewed clients, uploaded necessary documentation, and communicated approval or denial decisions through formal correspondence.
- Assessed program eligibility while adhering to relevant regulations, policies, and procedures.
- Followed established company policies to ensure the delivery of high-quality work.

I provided assistance to customers addressing complaints related to their Instacart orders through inbound telephone communication. My role involved processing replacements, scheduling re-deliveries, and issuing discounts and refunds as necessary. Additionally, I provided technical support and facilitated order processing.

I proactively made independent decisions concerning customer inquiries and issues. I also assisted customers with troubleshooting issues in Albertson's online system to enhance their grocery ordering experience.

Furthermore, I followed up with customers to ensure the application of discounts resulting from service delays. I responded promptly to customer inquiries regarding products, services, and company information. In my efforts to improve operational efficiency, I worked to reduce process inconsistencies and effectively trained team members on best practices and established protocols.

Interfaced with customers via inbound and outbound phone
calls.

Trained new hires and provided exceptional customer service
for new and existing customers.

Helped contractors with applications, provided quotes, and
entered orders in systems.

Probed to uncover customer needs,
identified solutions, posted payments, and updated account
information.

Scheduled orders, helped with system navigation, and
documented interactions.

- Answered incoming phone calls to provide policy information and facilitated payment acceptance and posting.

- Provided balance information and established payment arrangements.

- Conducted general policy transactions for all coverage lines within the designated timeframes.

- Researched and resolved issues raised by policyholders, agents, and authorized third parties.

- Processed audit splits, reinstatements, verbal no-loss statements, cancellation requests, and changes to billing plans.

Checked patients in and out, verified insurance, and scheduled
appointments.

Updated demographic information, answered patient
questions, and maintained HIPAA compliance.

Maintained medical records, filed paperwork, and maintained
inventory levels, and authenticated outpatient services.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting
priorities and managing time wisely.

Provided encouragement, support, and access to activities that
enabled skills development.

Ensured household duties were completed and managed
household budget.

Check the status of credit card applications, access check authorizations, re-age accounts, and lower rates. We provide world-class service to our GWIM clients, VIPs, and Banking Center Associates.

Optimize sales opportunities by marketing and selling multiple banking products. Update account information, exceed or decrease credit lines, conduct rate reviews, and transfer balances.

We offer our clients the opportunity to upgrade their credit cards, providing more rewards and benefits while deepening our relationships. Follow up with customers after completing sales to assess their satisfaction and resolve any technical or service concerns.

Demonstrate product features, answer questions, and persuasively overcome objections.

Answered telephone inquiries on products and services.

Conducted telephone interviews to process loan applications.

Resolved problems for clients.

Maintain a thorough knowledge of all banking products and
services.

I perform data entry services for the company, punching in
customer information, call logs, and successful sales.

Demonstrates ability to log all notes and follow-up information
accurately.

Meeting daily, weekly, and monthly sales goals.

Provide excellent customer experience to all clients and guests.

Adaptable and proficient in learning new concepts quickly and
efficiently.