Stacy Banes
Overland Park,KS
Summary
Detail-oriented customer service representative known for strong problem-solving abilities and effective communication skills. Committed to delivering high-quality service and enhancing customer satisfaction through attentive listening and timely support.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
1A Auto Inc
Nashua, NH
07.2018 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracked shipments to ensure timely delivery.
- Provided product knowledge support, enhancing customer satisfaction and retention.
- Documented interactions in CRM system, maintaining accurate customer records.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Answer Kansas City LLC
Lenexa, KS
01.2018 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
- Streamlined processes for handling customer feedback, enhancing response time and service efficiency.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Education
High School Diploma -
Odessa R7
Odessa, MOSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Product knowledge
- Order processing
- Documentation and reporting
- Database research
- Custom order management
- Empathy and patience
- Decision-making
- Phone etiquette
- Computer skills
- Call center operations
- Order and refund processing/warranty claims and replacement
Timeline
Customer Care Representative
1A Auto Inc
07.2018 - Current
Customer Service Representative
Answer Kansas City LLC
01.2018 - Current
High School Diploma -
Odessa R7