Stacy Barnes
Carlsbad,New Mexico
Summary
Dedicated automotive service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Tate Branch Dodge Chrysler Jeep Ram Artesia
04.2017 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Achieved 100% increase in productivity in fixed operations, parts and service department
Automotive Service Advisor
Roswell Ford
05.2015 - 04.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Explained estimates and determined repair timelines to manage customer expectations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
Education
High School Diploma -
Carlsbad High School
Carlsbad, NMSkills
- Service Records
- Analytical and Critical Thinking
- Corrective Maintenance
- Dependable and Consistent
- Dealership Management
- Service Department Operations
- Customer Satisfaction
- Improve Employee Performance
- Positive Reinforcement
- Employee Relationships
- Client Rapport-Building
- Safety Policies and Procedures
Certification
Graduated From National Automobile Dealers Association with certificates in:
Service Management
Parts Management
Fixed Operations Management
Timeline
Automotive Service Manager
Tate Branch Dodge Chrysler Jeep Ram Artesia
04.2017 - Current
Automotive Service Advisor
Roswell Ford
05.2015 - 04.2017
High School Diploma -
Carlsbad High School
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