Stacy Barnes
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Mortgage Default Manager
General Electric Credit Union
05.2023 - 05.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among different departments
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Loss Mitigation Analyst
General Electric Credit Union
11.2018 - 05.2023
- Analyzed portfolio data to identify trends and opportunities for process improvements within the loss mitigation department.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Consistently met or exceeded departmental goals related to timelines for case resolution, customer service metrics, and loan modification approvals.
- Collaborated with cross-functional teams to develop comprehensive loss mitigation solutions for at-risk borrowers.
- Assisted in the development of internal policies and procedures related to loss mitigation processes, ensuring compliance with regulatory standards while balancing business needs.
- Contributed to successful audits by maintaining thorough documentation of all loss mitigation activities and decisions made throughout the process.
- Addressed escalated borrower concerns with diplomacy and tact, resolving issues efficiently while maintaining positive relationships.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Checked property valuations to assess foreclosure feasibility.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Managed a caseload of complex loan modification requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.
- FHLB and Freddie Mac servicing experience
Collections Specialist
General Electric Credit Union
03.2017 - 11.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained in business collections, charge-off recovery, total loss, bankruptcy, and repossession
Education
High School Diploma -
Randolph Southern Jr-Sr High School
Lynn, INSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Problem Resolution
References
- Sharon Short, (retired) Senior Vice President of Collections GECU: 513-498-9562
- Paula Pfaehler, Senior Vice President of Business Lending GECU: 859-283-9331
Timeline
Mortgage Default Manager
General Electric Credit Union
05.2023 - 05.2024
Loss Mitigation Analyst
General Electric Credit Union
11.2018 - 05.2023
Collections Specialist
General Electric Credit Union
03.2017 - 11.2018
High School Diploma -
Randolph Southern Jr-Sr High School
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