Stacy Battles
East Orange,NJ
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Center Administrative Coordinator
Proud Moments Aba
New York, NY
11.2022 - Current
- Develop and implement individualized care plans for a caseload of 100 autistic children, focusing on developmental milestones and behavioral goals.
- Coordinate care for children with autism by assigning behavior technicians in collaboration with the Center Administrative Director.
- Support families as a point of contact for parents/guardians and promptly responding to their needs or concerns and helping the family navigate resources and implement strategies at home.
- Monitor and evaluate progress, adjusting care plans as needed bases on data and feedback.
- Conduct crisis intervention as required, utilizing evidence-based techniques to de-escalate and resolve challenging situations.
Account Manager
Person to Person Services
East Orange, NJ
06.2008 - 12.2023
- Conducted market research to identify potential new customers.
- Monitored competitor activities in order to stay ahead of the competition.
- Developed pricing models for various products and services based on market conditions.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Prepared monthly financial statements for each account.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Manager
Sunglass Hut
Short Hills, NJ
10.2015 - 04.2023
- Provided leadership during times of organizational change or crisis situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecast business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Manager
Pandora
Short Hills, NJ
11.2019 - 10.2022
- Coached and mentored a ,team of 30+team members.
- Outperformed individual and store commercial targets and metric expectations.
- Eradicated inventory shrink by 33% tracking accounts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service,
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
Bachelor of Science - Business Administration And Management
Upsala College
New JerseySkills
- Microsoft Excel, Word and Powerpoint
- Data Entry
- Document Management
- Expense Tracking
- Attention to Detail
- Customer Database Systems
- Inventory Management
- Accounting ledger management
- Time Management
- Correspondence Management
Affiliations
- On The Board of Directors for the Lancelot H. Owens Scholarship Foundation
Accomplishments
- Designed effective new programs that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Exceeded goals by 33% in2021.
- Implemented dress code guidelines globally
Certification
- MIcrosoft Word, Powerpoint, Excel and Office
Timeline
Center Administrative Coordinator
Proud Moments Aba
11.2022 - Current
Manager
Pandora
11.2019 - 10.2022
Manager
Sunglass Hut
10.2015 - 04.2023
Account Manager
Person to Person Services
06.2008 - 12.2023
Bachelor of Science - Business Administration And Management
Upsala College
- MIcrosoft Word, Powerpoint, Excel and Office
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