Summary
Overview
Work History
Education
Skills
Technical
Timeline
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Stacy Battles

East Orange,New Jersey

Summary

Dedicated and highly experienced CUSTOMER SERVICE professional with over 15+ years of proven success in delivering exceptional support and building strong customer relationships. I excel at resolving issues efficiently and ensuring customer satisfaction.

Overview

17
17
years of professional experience

Work History

Administrative Director

Proud Moments
11.2022 - Current
  • Managed a team of 100, overseeing onboarding and journey of ABA BCBAs and Behavioral Technicians.
  • Increased monthly client service hours by 700 from the previous year, through effective management.
  • Cultivated relationships with schools, physicians, and the health system for autism care.
  • Ensured accurate insurance reimbursement through rigorous oversight of authorizations management and building procedures.
  • Developed and implemented processes to enhance operational efficiency and service delivery.
  • Conducted regular performance evaluations, and provided professional development opportunities for staff.
  • Implemented data-driven strategies to improve service quality and client outcomes.
  • Coordinated with cross-functional teams to streamline operations and client satisfaction.

Customer Service Account Manager

Person to Person Services
06.2008 - 12.2023
  • Oversaw a portfolio of 85 high-priority accounts, driving exceptional customer satisfaction and retention through customer relationship management and tailored service in the industry.
  • Led contract negotiations with clients to optimize profitability, balancing client needs with organizational objectives, to achieve mutually beneficial agreements.
  • Facilitated the seamless onboarding of new team members, ensuring effective integration into the organization through comprehensive training, mentoring, and alignment with company culture objectives.
  • Spearheaded the development and presentation of comprehensive reports on account performance, challenges, and strategic growth opportunities, providing executive leadership with critical insights to drive high-level decision-making.
  • Led revenue optimization initiatives by conducting advanced customer needs assessments and implementing data-driven strategies, resulting in a 51% increase in profitability and enhanced customer engagement.

Retail Store Manager

Sunglass Hut - Luxottica
10.2015 - 04.2023
  • Organized promotional events in order to drive sales volume in the district's stores. Used CRM data to reconnect with past clients about product launches.
  • Designed and implemented an in-store "CUSTOMER FIRST" service flow that improved satisfaction and conversion rates.
  • Resolved customer complaints with empathy and speed, often converting complaints into sales opportunities.
  • Maintained exceptional service standards during high-traffic periods through team coordination and floor presence.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance, and provided ongoing feedback and coaching to drive performance improvement.
  • Recognized by management for providing exceptional CUSTOMER SERVICE..
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Coached and mentored a team of 30 or more members.


Store Manager

Pandora Jewelry
11.2018 - 09.2021
  • Delivered five-star CUSTOMER SERVICE by understanding individual customer needs and tailoring solutions that built trust and repeat business.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Maintained CUSTOMER satisfaction during peak seasons with poise and efficiency, and a calm, professional demeanor.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Eradicated inventory shrink by 33% by tracking accounts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable responses.
  • Outperformed individual, store, commercial targets, and metric expectations.

Education

Bachelor of Arts -

Long Island University
Brooklyn, NY

Some College (No Degree) - Fashion Marketing

Fashion Institute of Technology
New York, NY

Skills

  • Client/Customer strategy
  • Organizational leadership
  • Interpersonal communication
  • Conflict resolution
  • Teamwork and collaboration
  • Professionalism
  • Analytical thinking
  • Work Planning and Prioritization
  • Customer relations expertise
  • Teamwork
  • Customer service
  • Office equipment proficiency

Technical

MS Word, Excel, Powerpoint and Outlook

Timeline

Administrative Director

Proud Moments
11.2022 - Current

Store Manager

Pandora Jewelry
11.2018 - 09.2021

Retail Store Manager

Sunglass Hut - Luxottica
10.2015 - 04.2023

Customer Service Account Manager

Person to Person Services
06.2008 - 12.2023

Some College (No Degree) - Fashion Marketing

Fashion Institute of Technology

Bachelor of Arts -

Long Island University

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Stacy Battles