Stacy Beck
Rockford,IL
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Hard Rock Casino Rockford
Rockford, IL
06.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Followed company security procedures for handling large sums of money.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
Care Giver
Addus Home Health Care
Rockford, IL
01.2018 - 03.2024
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with meal planning to meet nutritional plans.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored health and well-being of clients and reported significant health changes.
- Supported bathing, dressing and personal care needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Administered prescribed medications on a timely basis following care plan instructions.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Built strong and trusting rapport with clients and loved ones.
- Consulted with client care team to continually update care plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed care plan and directions to administer medications.
- Followed safe lifting and transferring techniques to transport residents.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Laundered clothing and bedding to prevent infection.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Care Representative Supervisor
Midwest Title Loans
Rockford, IL
11.2015 - 12.2018
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Updated databases with new and modified customer data.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Built sustainable relationships of trust through open communication with customers.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Excelled in exceeding daily credit card application goals.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared customer reports by gathering data collected during customer interactions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Education
GED -
Lucy Flowers
Chicago, ILSkills
- Drawer balancing
- Product restocking
- Returns processing
- Payment processing
- Customer service
- Cash handling and management
- Credit and cash transactions
- Product recommendations
- Attention to detail
- Transaction handling
- Fraud prevention awareness
- Written and verbal communication
- Decision making aptitude
- Liquor regulations and compliance
- Product knowledge
- Data entry
- Retail merchandising
- Money handling
- Order taking
- Multitasking and organization
Affiliations
- Crafts
- Gardening
- Family gatherings
Accomplishments
- Think Big
Certification
- Food handle Certificate
- Liquor Certificate
References
References available upon request.
Timeline
Cashier
Hard Rock Casino Rockford
06.2024 - Current
Care Giver
Addus Home Health Care
01.2018 - 03.2024
Customer Care Representative Supervisor
Midwest Title Loans
11.2015 - 12.2018
- Food handle Certificate
- Liquor Certificate
GED -
Lucy Flowers
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