Stacy Black
McKinney,TX
Summary
Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Organized planner with excellent team leadership and program management abilities.
Overview
16
16
years of professional experience
Work History
USPB KYC CLIENT ASSOCIATE
JP Morgan Chase/Asset & Wealth Management
01.2021 - Current
- Review client record for regulatory adherence to KYC program and coordinate resolution of missing information with business unit contacts
- Research laws, regulations, and policies that affect the KYC process
- Maintain and update department records to assist in process improvements
- Conduct quality assurance reviews of case files, tracking logs and various AML processes and high-risk KYC reviews
- Data mining research to identify potential high-risk clients and establish enhanced due diligence and monitor efforts
- Perform periodic follow-up and monitor account behavior, source of funds, wire activities, and ACH reviews
- Investigate, review, and resolve AML related and economic sanction related alerts to ensure proper investigation of suspicious transactions or money laundering alerts.
- Streamlined internal processes for improved efficiency while working closely with team members.
- Supported wealth management advisors in managing client portfolios by conducting research and analysis.
BUSINESS OPERATION ANALYST
JP Morgan Chase/Auto Finance
01.2016 - 01.2021
- Research and monitor Age Fax Fund/ Conditional Fund report and close out loans to ensure all credit outage are address
- Performing operations analytics to QC error report to identify any trends and root cause of each error using analytical tools and business intelligence strategies
- Responsible for leading project meetings within the business/user community in gathering comprehensive business requirements and translating them into automated solutions
- Provide contract administration support including reviewing incoming contracts, sending weekly reports on all outstanding contracts, and researching all escalated accounts to ensure a resolution
- Coordinated and seamlessly planned and executed professional and social meetings and presentations for a range of clients and personnel
- Write test scripts for UAT and compile sets of test data
- Raise defects and assist in resolutions
- Manage production for private portfolio
- Project Management
- Gather requested documentation for Credit Linked Note Review for securitization process.
DEALER SERVICE PROCESSOR
California Republic Bank/Auto Finance
01.2015 - 01.2016
- Audited and identified contract packages irregularities including review of signatures, data and CRB policies
- Provided support to the underwrite teams, dealership, and sales team by ensuring the timely, judicious, and accurate processing of auto loans
- Manage establish volume, productivity standards and key performance measurements for the center
- Communicate with DDM, DSA and dealerships to gain their assistance with funding delay.
CARMAX FUNDING TEAM LEAD
Santander Consumer USA
01.2012 - 01.2015
- Oversaw the operation, maintenance regarding customer files and services to foster and build relationship with customers to encourage SUCA’s growth
- Established and analyzed new credit applications for customers by performing financial statements analysis and by analyzing application based on the Santander Consumer USA’s program
- Utilizes creative methods to generate results and to foster teamwork
- Answer in-bound calls and manage escalation
- Forecast and research QA report.
FUNDING SUPERVISOR
GM Financial
01.2009 - 01.2012
- Took initiative and created a focus group with different analysts and leadership and management in order to address processing and operations errors; and developed a training curriculum and procedures to implement with all new hires in order to streamline business and increase productivity
- Worked closely and with dealers, credit centers, employees, management, and external entities to ensure efficient and productive work systems, completion of projects, and superior customer service
- Communicate and track team member performance
- Establish and track monthly goals for assigned dealers.
ADMINISTRATIVE ASSISTANT
Bowne & CO.
01.2008 - 01.2009
- Managed all paperwork generated from sales, bills, and client invoices, including monthly reports for all sales
- Responsible for arranging and coordinating department meetings, conference rooms, and facilities as required for the department meetings, including ordering food and ensuring the proper set up
- Greet internal and external clients
- Coordinate all customers travel and hotel stay.
Education
EASTFIELD COLLEGE
Skills
- Compliance Awareness
- Mutual funds
- Investment advice
- Wealth Management
- Unconscious Bias Training
- Onboarding, Training, and Development
Timeline
USPB KYC CLIENT ASSOCIATE
JP Morgan Chase/Asset & Wealth Management
01.2021 - Current
BUSINESS OPERATION ANALYST
JP Morgan Chase/Auto Finance
01.2016 - 01.2021
DEALER SERVICE PROCESSOR
California Republic Bank/Auto Finance
01.2015 - 01.2016
CARMAX FUNDING TEAM LEAD
Santander Consumer USA
01.2012 - 01.2015
FUNDING SUPERVISOR
GM Financial
01.2009 - 01.2012
ADMINISTRATIVE ASSISTANT
Bowne & CO.
01.2008 - 01.2009
EASTFIELD COLLEGE
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