STACY BLACK
Miamisburg,OH
Summary
Experienced Events and Operations Manager with a strong background in hospitality, private events, community engagement, and nonprofit programming. Adept at producing high-impact experiences that blend operational efficiency with purpose-driven goals. Skilled in leading the planning and execution of galas, fundraisers, outreach initiatives, and member-focused events, with a track record of managing budgets, timelines, vendors, and cross-functional teams. Known for a steady, solutions-focused leadership style, strong relationship-building across stakeholder groups, and a deep commitment to meaningful, service-centered work. Brings clear communication, sharp organizational instincts, and hands-on expertise in both front-line event delivery and back-end operations.
Event sales professional with proven success in driving revenue and enhancing client satisfaction. Skilled in strategic planning, contract negotiation, and event coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with knack for building strong client relationships and delivering exceptional outcomes.
Overview
18
18
years of professional experience
Work History
Catering & Banquet Sales Director
Dayton Country Club
03.2024 - 02.2025
- Spearheaded strategic planning and execution of high-profile events, showcasing leadership in managing complex event logistics and ensuring client satisfaction
- Strengthened team leadership and optimized event satisfaction through efficient resolution of logistical challenges and seamless coordination
- Streamlined banquet service workflows to enhance client satisfaction and optimize resource allocation across multiple concurrent events
- Managed comprehensive event logistics, coordinated with vendors, and maintained meticulous quality standards for premium dining experiences
- Fostered strong client relationships and team-driven success in event execution, emphasizing communication, collaboration, and leadership
- Analyzed event metrics and feedback to refine service delivery, implement cost-effective solutions, and drive continuous improvement
- Cultivated cross-functional relationships while orchestrating multi-faceted events, ensuring seamless coordination between kitchen and service teams
- Demonstrated adaptability and quick learning capabilities while maintaining excellent time management and organizational skills in fast-paced environments
- Developed and nurtured client relationships while coordinating with cross-functional teams to deliver exceptional catering experiences
- Analyzed market trends to optimize pricing structures and event packages, resulting in expanded client base and strengthened market position
- Orchestrated seamless coordination between culinary teams, service staff, and external vendors to deliver exceptional themed events
- Fostered client relationships through personalized consultation and attention to detail, ensuring memorable catering experiences
- Led team to organize 100+ events, boosting client satisfaction and repeat bookings
- Managed banquet operations, achieving efficient service delivery and cost savings
- Led catering operations, optimized event planning processes, and managed high-profile banquets while driving client satisfaction and revenue growth to exceed monthly targets
- Orchestrated seamless execution of multiple concurrent events, maintaining quality standards and coordinating cross-functional teams
Event Sales Director
Country Club of the North
08.2021 - 11.2023
- Proactively identified and pursued sales opportunities for private events and functions
- Collaborated with clients to understand their event requirements and preferences
- Developed detailed proposals, contracts, and pricing structures for events
- Coordinate with internal departments to ensure seamless execution of events
- Facilitated effective communication and provided assistance to culinary staff during event execution
- Developed and implemented strategic plans to ensure organizational goals were met
- Formulated long-term objectives while managing day-to-day operations
- Provided leadership in times of crisis or change initiatives
- Managed multiple projects simultaneously while staying within deadlines
- Monitored customer feedback regularly to improve customer experience
- Cultivated relationships with key internal and external stakeholders
- Developed a comprehensive marketing strategy that increased brand awareness
- Negotiated with vendors to acquire appropriate supplies and equipment for venue and clients
- Utilized CRM software for tracking leads generated from events and networking
Leasing Professional
Miller Valentine Group
12.2020 - 07.2021
- Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution
- Responded promptly to inquiries from prospective tenants via phone calls, emails or walk-ins
- Ensured compliance with applicable laws regarding landlord and tenant rights; addressed tenant complaints in a timely manner
- Negotiated leases, developed marketing strategies and maintained tenant relations
- Inspected vacant units before showings or move-in dates; scheduled repairs when necessary
- Provided guidance on tenant regulations and lease terms; educated tenants on their rights as well as responsibilities
Private Dining Director
Fleming's Steakhouse & Wine Bar
02.2017 - 09.2020
- Led private dining operations, managed client relationships, and orchestrated high-profile events while driving revenue through strategic sales initiatives
- Coordinated seamless execution of private dining events, ensuring meticulous attention to guest preferences and dietary requirements
- Partnered with culinary and service teams to deliver exceptional dining experiences, maintaining strong client satisfaction rates
- Developed and implemented strategic sales initiatives for private dining sector, fostering key client relationships and maximizing revenue through targeted marketing campaigns
- Streamlined private dining operations by implementing digital booking system and automated follow-ups, reducing administrative time and enhancing guest experience
- Established comprehensive wine pairing program for private events, resulting in substantial increase in beverage sales and elevated guest satisfaction
Campus Life Coordinator
Otterbein Senior Lifestyle Community
03.2007 - 06.2017
- Directed daily, monthly and yearly programs, events, outings and meetings for the largest retirement community in Ohio
- Managed all facets of the program management process from initiation to completion
- Fostered relations with vendors, organizations, and independent contractors
- Recruited and managed internal and external volunteer services for the community
- Devised community calendar and monthly newsletter to be distributed to over one thousand residents
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Served as Lead Event Manager on 75+ large-scale community outreach events for the Otterbein Life Choices organization
- Created and organized a new 'Life-Long Learning' program to bring continuing education opportunities to residents of the community
- Created cutting-edge, BOLD Adventures outings for seniors that challenged the status quo of elder activities
Education
Bachelor Degree - Communication Science/Public Relations
The University of Tennessee
Certification - Hospitality & Tourism Management
Florida Atlantic University
Skills
- Event Planning and Execution
- Logistics
- Budget Management
- Team Leadership
- Client Relationship Management
- Customer Engagement
- Professional Client Support and Vendor Coordination
- Sales Techniques and Marketing Strategies
- Process Management
- Database Management
- Networking and relationship building
- Sales strategies
- Presentations and public speaking
- Goals and performance
- Sales pipeline management
- Negotiation expertise
- Database management
- Contract negotiations
- Business development and planning
- Client and stakeholder relations
- Staff management
- Revenue forecasting
- Client relationship management
- Strategic planning
- Rapport and relationship building
- Marketing strategy development
Timeline
Catering & Banquet Sales Director
Dayton Country Club
03.2024 - 02.2025
Event Sales Director
Country Club of the North
08.2021 - 11.2023
Leasing Professional
Miller Valentine Group
12.2020 - 07.2021
Private Dining Director
Fleming's Steakhouse & Wine Bar
02.2017 - 09.2020
Campus Life Coordinator
Otterbein Senior Lifestyle Community
03.2007 - 06.2017
Certification - Hospitality & Tourism Management
Florida Atlantic University
Bachelor Degree - Communication Science/Public Relations
The University of Tennessee
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