Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Black

Lehigh Acres,FL

Summary

  • Assistant Manager
  • Clerical & Office Support Staff
  • 15+ yrs. experience providing direct care and production in various settings including Warehouse, Group Homes for the Developmentally Disabled, Private Eldercare Residences, and Childcare Nurseries
  • Eager to contribute diverse skills and experiences as a highly productive member of a professional service team

Overview

16
16
years of professional experience

Work History

Supervisor of Passenger Service

Swissport USA
07.2023 - Current
  • Supervised daily operations, ensuring compliance with safety standards and service protocols.
  • Coordinated team schedules, optimizing workflow to enhance passenger service efficiency.
  • Trained new staff on customer service best practices and operational procedures.
  • Implemented process improvements that increased overall service delivery speed.
  • Resolved passenger inquiries and complaints, enhancing customer satisfaction levels.
  • Monitored security and maintained operational protocols.
  • Oversaw ticketing, gate and ramp services.
  • Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
  • Supervised daily operations, ensuring efficient passenger service and adherence to safety protocols.

Front Desk Supervisor

Hilton Garden Inn San Bernardino
05.2022 - 07.2023
  • Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and mentored new staff on customer service standards and operational procedures.
  • Implemented scheduling systems to optimize workforce efficiency and resource allocation.
  • Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
  • Coordinated communication between departments to ensure consistent service delivery.
  • Monitored inventory levels of office supplies, ensuring availability for daily operations.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.

CUSTOMER SERVICE REPRESENTATIVE

ALORICA FORT MYERS
11.2019 - 01.2021
  • Customer support through phone. Providing dispatch services. Assisting the customer’s needs and answering their inquiries. De-escalating customers. Taking high volume of calls.

CUSTOMER SERVICE REPRESENTATIVE

LEEWAY FORT MYERS
08.2019 - 10.2019
  • Customer support through phone. Make sure order request and order process are an easy experience for customers. Facilitate the understanding of applications and processes.

NURSERY CARE PROVIDER

CLINTON UNITED METHODIST CHURCH
01.2016 - 11.2018
  • Provide care for infants, toddlers and special needs children in a controlled setting. Communicate with parents and staff members on children’s activities

REBINER/PACKER

AMAZON EWRA
08.2017 - 04.2018
  • Picked, packed and prepared 1,000+ orders for an average of $150,000 worth of shipments per day. Selected and inspected products to ensure quality, prepared boxes for shipment to customers worldwide. Read electronically supplied orders, and met and exceeded production quotas at an average 110% level daily

ASSISTANT MANAGER

ARC OF HUNTERDON
10.2016 - 08.2017
  • Provided on-site receptionist and office coordination for an adult male group home. Answered phones, scheduled doctor appointments, transported clients to appointments. Managed client documentation and reporting, and communicated between patients, physicians, pharmacies, family members and other professional staff to ensure healthcare needs were met. Organized, counted and distributed medications. Entered data and produced and maintained daily client progress reports

CERTIFIED HOME HEALTH AIDE

RES CARE HOMECARE
10.2009 - 06.2013
  • Provided companionship, bedside, ambulatory and personal care such as personal hygiene, grocery shopped and prepared meals, changed bed linens, washed patients' laundry, cleaned patients' quarters. Administered prescribed medications, took vitals, cleaned and emptied catheter bags, recorded and collected specimen samples, provided wound care. Prepared daily client reports and communicated between patient, family and medical staff

Education

Completed 24 General Education Credits - undefined

Raritan Valley Community College
Branchburg, NJ
05.2016

Completed 85 Hour Home Health Aide Course - undefined

Res Care
Flemington, NJ
06.2013

High School Diploma - undefined

Voorhees High School
Glen Gardner, NJ
01.1996

Skills

  • Telephone Reception, Written & Verbal Communications
  • Appointment Scheduling
  • Data Entry
  • Proprietary Software
  • MS Word
  • Office and Customer Support
  • Home Health Aide & Companion Care
  • Organization, Recordkeeping, Bookkeeping, Filing, Report Preparation
  • Safety & Fire Drill Checks & Protocols

Timeline

Supervisor of Passenger Service

Swissport USA
07.2023 - Current

Front Desk Supervisor

Hilton Garden Inn San Bernardino
05.2022 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

ALORICA FORT MYERS
11.2019 - 01.2021

CUSTOMER SERVICE REPRESENTATIVE

LEEWAY FORT MYERS
08.2019 - 10.2019

REBINER/PACKER

AMAZON EWRA
08.2017 - 04.2018

ASSISTANT MANAGER

ARC OF HUNTERDON
10.2016 - 08.2017

NURSERY CARE PROVIDER

CLINTON UNITED METHODIST CHURCH
01.2016 - 11.2018

CERTIFIED HOME HEALTH AIDE

RES CARE HOMECARE
10.2009 - 06.2013

Completed 24 General Education Credits - undefined

Raritan Valley Community College

Completed 85 Hour Home Health Aide Course - undefined

Res Care

High School Diploma - undefined

Voorhees High School

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Stacy Black