Stacy Blew
Queen Creek,AZ
Summary
Dynamic enterprise leadership and operations executive with a proven ability to scale performance across complex, multi-unit organizations. Expertise in developing robust leadership pipelines, innovative coaching frameworks, and effective performance systems that yield measurable business outcomes. Renowned for translating strategic vision into disciplined execution, fostering alignment among cross-functional teams, and consistently delivering exceptional results in high-growth environments. Committed to driving organizational success through a blend of strategic insight and operational excellence.
Overview
18
18
years of professional experience
Work History
Market Leader
Apple, Inc.
07.2023 - Current
- Lead a multi-unit market of 400+ employees, overseeing four locations and a leadership team of 60+ to deliver company goals, operational performance, and talent development across multiple geographies.
- Analyze market trends to inform decisions, optimize strategies, operational efficiency, and reduce costs to drive revenue growth and market share, delivering sales of $400M+ and 250K technical support sessions.
- Direct work of B2B sales in 24 locations of 50+ employees through CRM engagement, live sales coaching, and process management, delivering 500k+ outbound calls and $164M+ revenue.
- Designed leadership development program, resulting in 30+ promotions and 40+ in talent pipeline.
- Foster relationships with critical business partners to ensure effective staffing, talent development, and performance management.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution, delivering 92% satisfaction in sales and 80% in satisfaction in technical support.
- Cultivate a high-performance culture within the team through motivational leadership techniques and skill development, resulting in a strong employee satisfaction score of 85%.
- Successfully executed new store openings, organized vendor planning, conducted employee training, providing seamless customer and team experiences.
Diversity Network Co-Chair West
Apple, Inc.
08.2020 - 08.2023
- Responsible for vision building, strategy creation, goal setting, leadership selection, and programming.
- Human Resources Advisor for Inclusion and Diversity strategies across the organization.
- Content creation for Diversity Network Association roles and responsibilities for AMR.
- Project management for all event planning, including in-person events, guest speakers, and webinars with cross-organizational partners for large-scale events.
- Drove membership count and engagement through digital and in-person content and events, delivering presentations to 500+ attendees.
Field Operations Leader
Apple, Inc.
02.2021 - 07.2023
- Spearheaded commercial performance initiatives across 34 high-traffic locations spanning nine states through data-driven strategies.
- Secured fiscal year '22 global revenue growth of $1.8B, achieving highest rank in the industry
Ranked first globally for technical support sessions delivered of 1M+, leading to the addition of over 300 roles. - Partnered with directors leveraging analytics operational strategies and customer insights to foster improvements.
- Partnered with directors, leveraging analytics, operational strategies, and customer insights to foster improvements.
- Analyzed key metrics, developed scalable strategies, and delivered presentations to cross-functional partners, executives, and stakeholders for long-term solutions.
- Conducted field visits with Market Director, Market Leaders, Store Leaders, and cross-functional partners, reviewing store-specific priority metrics, strategies, performance, and application.
- Designed training programs, implemented product launch strategies, and scaled tools and systems.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Partnered with directors leveraging analytics, operational strategies, and customer insights to foster improvements.
Store Leader
Apple, Inc.
03.2015 - 02.2021
- Responsible for leading teams up to 270+ employees, 15 Managers, and five supervisors to deliver top-level customer experience in sales, technical support, both in-store, over the phone, and chat.
- Led in revenue FY'21 $120M, +56% 2PY, technical support sessions of 90K+, Small to Medium direct Business revenue of $18M+, resulting in #8th in AMR performance.
- Fostered development of 18+ leaders, resulting in 15 promotions to Manager, Senior Manager, Store Leader, and 50+ team members to corporate roles in FY'21-22, using company development strategies.
- Executed all hiring, staffing, training, and employee concerns in partnership with Human Resources.
- Managed high-visibility store pilots and translated field outcomes into strategic recommendations adopted across the company to enhance customer journey and tools.
Senior Manager
Apple, Inc.
06.2013 - 07.2015
- Led cross-functional team of 270+ to develop and implement strategic product initiatives and quality results of $100M+ location.
- Managed budgets and resources effectively, aligning project objectives with organizational goals.
- Mentored junior managers of 15-20, fostering professional growth and improving team performance.
- Provided strong leadership to enhance team productivity and morale.
General Manager
Nike-ColeHaan
08.2012 - 06.2013
- Oversaw hiring, training, and daily operations, ensuring alignment with company goals and standards of new store opening.
- Collaborated with senior leadership to define long-term objectives and growth strategies.
- Drove year-over-year business growth while leading operational costs, strategic vision, and long-range planning, resulting in revenue growth of +45% on new store goals.
Manager
Apple, Inc.
11.2008 - 08.2012
- Managed and motivated 80+ employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members of $40M+
Education
Bachelor of Arts - Advertising
University of Central Oklahoma
Edmond, Oklahoma01.2005
Skills
- Quip
- Wrike
- CRM
- Change management
- Strategic planning
- Staff training and development
- Cross-functional regional team leadership
- B to B sales
- Sales operations
- Schedule coordination
- Operations management
- Performance reporting
Timeline
Market Leader
Apple, Inc.
07.2023 - Current
Field Operations Leader
Apple, Inc.
02.2021 - 07.2023
Diversity Network Co-Chair West
Apple, Inc.
08.2020 - 08.2023
Store Leader
Apple, Inc.
03.2015 - 02.2021
Senior Manager
Apple, Inc.
06.2013 - 07.2015
General Manager
Nike-ColeHaan
08.2012 - 06.2013
Manager
Apple, Inc.
11.2008 - 08.2012
Bachelor of Arts - Advertising
University of Central Oklahoma