Stacy Bowman
LaPlata,MD
Summary
Well-versed strategic business professional with over 27+ years of demonstrated experience spanning across the financial, hospitality, telecommunications and customer service industries. Self-motivated with a strong work ethic resulting in consistently delivering on requirements and stakeholder expectations resulting in improving, streamlining and increasing efficiency. Innovator, creator and deliverer of process improvement initiatives and increasing efficiency resulting in value added contributions throughout the business process.
Overview
27
27
years of professional experience
Work History
Credit Manager
Choice Hotels International
06.2011 - 12.2019
- Charged with portfolio management for Choice Hotels 18 - 23 million Dollar portfolio
- Met and worked with Executive team and Director of Credit to provide regional performance updates, performance metrics, performed daily, weekly and monthly collections reports, challenges, process improvement initiatives, etc.)
- Worked collaboratively with a team of 3 members to perform seamless execution of portfolio management
- Provided innovative problem resolution management for questions and concerns for assigned portfolio
- Responsible for execution of the entire credit review process which resulted in maintenance of a high quality of accounts receivables
- Approved and monitored all customers that represented potential credit risk
- Performed initial data gathering and analyzed multiple projects as assigned by Director of Credit
- Worked with all related departments to resolve credit and/or collections that adversely affected profit loss while protecting the best interest of the company
- Identified areas of improvement, concern and developed and implemented action plans according to assigned portfolios
- Handled high volume (30+) daily outbound and inbound collections calls daily.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Evaluated complex customer profiles using financial statements, and industry data to make informed lending decisions.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Collections Representative
Verizon Communications Inc.
07.2000 - 08.2010
- Managed collection activities for a portfolio of Verizon Public Sector, State and local
- Negotiated suitable payment arrangements by means of following Public Utilities Commission guidelines, regulatory requirements as they apply to 7 states for residential customers
- Conducted moderately complex customer collections claims research, analysis and resolution by working in conjunction with other departments to discuss, investigate and resolve customer complaints and inquires
- Served as a liaison with various internal departments and addressed, resolved and ensured prompt resolution
- Received 80 - 100 inbound calls daily related to collections issues such as claims, missing payments, payment processing matters and electronic debit issues
- Executed orders for restoration/suspension on accounts
- Collected money on suspended accounts for non-payment
- Executed orders for restoration of service and suspended accounts
- Assessed risk management through identification of service or service abuse along with timely and appropriate action to eliminate or minimize financial loss.
Collections Representative
National Association of Securities Dealer Automated Quotation System (Nasdaq)
12.1999 - 07.2000
- Processed payments on suspended accounts for non-payment.
- Executed orders for restoration of service for trading purposes.
- Researched ticker symbols for the purpose of identification in Authorized Quotation and Trading System.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Light filing.
- Achieved performance goals on consistent basis.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Handled 15+ inbound/outbound calls daily with goal of collecting owed debt.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
Operations Management Specialist
United Parcel Service (UPS)
12.1992 - 08.1999
- Supervised daily activities of drivers and package handlers and ensured that all assigned duties were accomplished safely and timely
- Dispatched non-management employees for On-Demand Services
- Monitored the Package Center Information Systems (PCIS)
- Responded to customer requests and resolved customer concerns
- Audited various internals, reports, timecards and submitted corrections
- Reinforced security and loss prevention procedures to effectively move freight to destinations within company standards
- Performed light maintenance and updated on Delivery Information Acquisition Devices.
Education
Associate Arts - In Progress - Business Management
College of Southern Maryland
05.2027
Skills
- Project Management
- Data Collection & Portfolio Analysis
- Collections Recovery
- Effective Communication
- Problem Solving
- Compliance
- Leadership & Development
- Process Improvement
- Conflict Resolution
- Metrics & Reporting
- Project Management
- Credit Evaluations
References
Available Upon Request
Volunteer Experience
- Boys and Girls Club of Greater Washington, Gaithersburg, MD - 2017
- Humane Society of Charles County, Waldorf, MD - 2018
Timeline
Credit Manager
Choice Hotels International
06.2011 - 12.2019
Collections Representative
Verizon Communications Inc.
07.2000 - 08.2010
Collections Representative
National Association of Securities Dealer Automated Quotation System (Nasdaq)
12.1999 - 07.2000
Operations Management Specialist
United Parcel Service (UPS)
12.1992 - 08.1999
Associate Arts - In Progress - Business Management
College of Southern Maryland
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