Dynamic certified Case Manager bringing 17 years of treating patients and coordinating care with other healthcare staff. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast paced settings including the emergency department. Conscientious Director of Case Management providing appropriate training and education for all medical staff members. Empowers staff to maintain accountability while satisfying patient concerns. Analyzes patient care data to identify improvement areas, create actionable plans and guarantee standards compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Case Management
MUSC Health Kershaw Medical Center
Camden, SC
06.2021 - Current
Structured standardized case management processes to comply with regulatory agency statutes and standards
Daily Interdisciplinary Team (IDT) maintained at mastery level
98.3% accuracy for Case Management staff on set standards for department, to include assessment with in 24 hours of admission, Important Medicare Messages and completion of InterQual
Improved process for observation status management
Observations patients are checked three times daily to ensure that they do not meet inpatient criteria
Working with local oxygen supply company to research Federal Government plan that pays for oxygen for 3 months for COVID patients
Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle
Managed and monitored program activities and evaluated quality for improvement recommendations
Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients
Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Worked with senior case managers to coordinate team development activities and trainings
Developed monthly schedules and assignments for staff
Daily meetings with Physicians and clinical staff to ensure safe discharge plan is in place for each patient
Member of Social Determinants of Health Workgroup to identify social needs for patients in our community
Supervises daily operations of the Case Management department
Promotes and supports recruitment and retention.
RN Case Manager
Blue Cross Blue Shield
Columbia, SC
10.2017 - 06.2021
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
Prepared clinical notes and updates for review by primary physician
Directed appropriate preventive and rehabilitative nursing processes and protocols
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
Effectively communicated with physicians regarding patient needs, performance, medications and changes
Updated patient charts with data such as medications to keep records current and support accurate treatments
Liaised with physicians regarding patient needs, performance and changes
Documented case notes daily and coordinated follow up care for seamless Case Management
Participated in Case management policy committee to discuss polices, propose revisions and implement change.
RN Case Manager
Kershaw Health
Camden, SC
09.2013 - 10.2017
Coordinated rehabilitative and preventive nursing processes and procedures
Developed a discharge nurse education program to ensure quality measures were met before discharge
Ensured that patient's left with follow up appointments already scheduled
Worked to ensure length of stay was as low as possible
Worked in the Emergency Room to begin a discharge planning assessment for admissions to help foresee any possible discharge barriers
Completed InterQual to ensure patients were admitted into the correct status
Worked closely with the Emergency Room Physician's to ensure patients were discharged with resources needed to be successful in the outpatient environment.
RN Staff Nurse
Kershaw Health
Camden, SC
06.2005 - 08.2013
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals
Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
Gathered patient health data through interviews and observation, documenting data in electronic records
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
Administered medications via oral, IV and intramuscular injections and monitored responses
Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care
Updated patient charts with data such as medications to keep records current and support accurate treatments
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Led successful team comprised of RNs, LPNs and ancillary staff
Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
Education
Bachelor of Science - Nursing
South University
Associate of Science - Nursing
Central Carolina Technical College
LPN - Nursing
Central Carolina Technical College
Skills
Care coordination-
Readmission reduction- lowest readmission rate in the MUSC system last 2 quarters
Integrated Clinical Service
Discharge Planning
Press Ganey measures
InterQual admissions criteria
Joint Commission standards
Quality Management
Interviewing skills
Utilization
Budget Management
Transitions of care
Certification
Certified Case Manager (CCM), 2019
Accomplishments
Winner of the 2006 Rosefield Clinical Excellence Award-Central Carolina Technical College.
2009 Recipient of the Thoroughbred Award for excellence in Nursing- Kershaw Medical Center
Personal Information
Title: BSN, RN, CCM
References
References available upon request.
Timeline
Director of Case Management
MUSC Health Kershaw Medical Center
06.2021 - Current
RN Case Manager
Blue Cross Blue Shield
10.2017 - 06.2021
RN Case Manager
Kershaw Health
09.2013 - 10.2017
RN Staff Nurse
Kershaw Health
06.2005 - 08.2013
Bachelor of Science - Nursing
South University
Associate of Science - Nursing
Central Carolina Technical College
LPN - Nursing
Central Carolina Technical College
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