STACY FLOWERS, RN, MSN, APRN
NATCHEZ
Summary
Dynamic RN/APRN with extensive experience in case management at NuLife Health Care, excelling in crisis intervention and patient advocacy. Proven track record in developing effective care plans and enhancing service delivery processes, ensuring compliance and quality assurance. Adept at collaborating with multidisciplinary teams to achieve optimal client outcomes.
Overview
7
7
years of professional experience
Work History
RN/APRN case managment
NuLife Health Care
Vicksburg
01.2019 - Current
- Supervised case management team to ensure compliance with policies and procedures.
- Coordinated client assessments and developed individualized service plans.
- Facilitated communication between clients, providers, and community resources.
- Reviewed case files for accuracy and adherence to regulatory requirements.
- Implemented quality assurance measures to improve service delivery processes.
- Resolved client issues by collaborating with multidisciplinary teams and stakeholders.
- Maintained detailed records of client interactions including progress notes and case management reports.
- Developed effective case management plans that included goal setting and service coordination.
- Maintained detailed records of all client interactions including progress notes and case management activities.
- Provided case management services to ensure successful implementation of self-reliance plans.
- Wrote timely and accurate case notes to inform follow-up for effective, successful case management.
- Maintained accurate records of all case management activities according to agency policies and procedures.
- Provided case management services to ensure continuity of care throughout the rehabilitation process.
case management
US Nursing -Anaheim Medical Center
Anaheim
10.2025 - 10.2025
- Ensured compliance with all applicable laws, regulations, policies and procedures related to case management services.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Supported family members by providing information on local support groups.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Collaborated with other service providers to ensure continuity of care for clients.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Utilized case management software and databases for efficient information tracking.
- Conducted initial assessments to determine client eligibility for programs and services.
- Educated clients and their families about their rights and available community resources.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Investigated complaints from patients or families related to case management services provided.
- Provided case management services to children in foster care and their families.
Case Management
Rapids Staffing- Henry Ford Genesys Hospital
Grande Blanc
09.2025 - 10.2025
- Coordinated care plans for clients with diverse needs and backgrounds.
- Developed and implemented treatment plans, including medication management and patient education
- Collaborated with psychiatrists, physicians and specialists (social workers, counselors, nurses) to coordinate care for complex cases
- Conducted comprehensive assessments to determine client eligibility for services.
- Participated in quality improvement initiatives to enhance patient outcomes
- Expertise in performing admission assessments and discharges and participating in crisis interventions
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Conducted comprehensive assessments to develop tailored treatment plans, resulting in measurable improvements in patient outcomes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Coordinated care plans with healthcare professionals and family members.
- Assessed client needs and developed personalized service strategies.
- Monitored client progress and adjusted interventions as necessary.
- Facilitated communication between clients and external service providers.
- Documented client interactions and maintained accurate case records.
- Educated clients on available resources and support systems.
- Advocated for clients' rights and access to services in the community.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
case management
Huffmaster Staffing- Roger Williams Medical Center
Providence
05.2025 - 06.2025
- Conducted regular meetings with staff to discuss challenges or concerns related to case management programs.
- Oversaw the daily operations of the case management team, including staff hiring and training.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to case management services.
- Provided case management services to ensure continuity of care between multiple providers.
- Provided comprehensive case management services including crisis intervention, assessment, planning, referrals, monitoring and follow-up activities.
- Provided individualized case management services, including assessments, planning, referrals, monitoring, and advocacy for at-risk children.
- Created and implemented new policies and procedures for the Claims Case Management team.
- Participated in professional development opportunities related to case management practices.
- Developed and implemented case management plans for clients to ensure their needs were met.
- Provided case management services including referrals for assessment or treatment when appropriate.
- Provided case management services, including referrals to other community resources as needed.
- Developed a comprehensive case management plan for each client based on their individual needs.
- Provided case management services, including monitoring client progress and coordinating with other healthcare providers.
- Provided counseling, case management, education and job training to diverse client base.
- Maintained detailed records of client interactions and case management activities.
- Developed and implemented case management policies and procedures.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Developed case management plans for identified high risk patients based on individualized assessment of needs.
Education
MASTERS - advanced practiced nursing practice specializing in psychiatric mental health
Walden University
Minneapolis, MN12.2019
BACHELORS IN NURSING - Foundational studies in nursing principles and techniques
Alcorn State University
Lorman, MS05.2008
ASSOCIATES IN NURSING - Fundamentals of nursing and patient care
Southwest MS Community College
Summit, MS05.2003
DIPLOMA/CERTIFICATE - degree in Business and Clerical Study
Louisiana Business College
05.1997
Skills
- Crisis Management
- Patient Advocacy
- Telehealth Services
- Mental Health Education
- Data Analysis
- Team Collaboration
- Behavioral Therapy
- Time Management
- Critical Thinking
- Case management
- Care plan development
- Medication management
- Client assessment
- Crisis intervention
- Compliance adherence
- Patient education
- Quality assurance
- Team collaboration
- Communication strategies
- Record keeping
- Strategic planning
- Advocacy skills
- Problem solving
- Reporting and documentation
- Documentation and charting
Hobbies and Interests
- I love spending time with family
- Cooking
- Traveling
References
- Carol Clark, Claiborne County Medical Center, clark473@bellsouth.net, 601-672-6748
- Dr. Moses Young, Jefferson Comprehensive Health Center, mosesy429@gmail.com, 601-618-7808
- Marie Johnson, Alcorn State University, mariecalhoun3@gmail.com, 318-719-0911
Languages
English, Highly proficient
Timeline
case management
US Nursing -Anaheim Medical Center
10.2025 - 10.2025
Case Management
Rapids Staffing- Henry Ford Genesys Hospital
09.2025 - 10.2025
case management
Huffmaster Staffing- Roger Williams Medical Center
05.2025 - 06.2025
RN/APRN case managment
NuLife Health Care
01.2019 - Current
MASTERS - advanced practiced nursing practice specializing in psychiatric mental health
Walden University
BACHELORS IN NURSING - Foundational studies in nursing principles and techniques
Alcorn State University
ASSOCIATES IN NURSING - Fundamentals of nursing and patient care
Southwest MS Community College
DIPLOMA/CERTIFICATE - degree in Business and Clerical Study
Louisiana Business College