Stacy Brock
Hiram
Summary
Professional with experience in leading project implementations, known for strong focus on team collaboration and achieving results. Skilled in project planning, risk management, and stakeholder communication. Adaptable to changing needs, consistently ensuring successful project outcomes. Reliable and effective in fostering productive team environments.
Overview
13
13
years of professional experience
Work History
Implementation Project Manager
SONIFI Solutions
Hiram, GA
08.2023 - Current
- Led cross-functional teams to implement client projects, ensuring alignment with business objectives.
- Developed project timelines and milestones, facilitating on-time delivery of initiatives.
- Managed stakeholder communication, providing regular updates on project progress and risks.
- Identified process improvement opportunities to enhance operational efficiency and client satisfaction.
- Established best practices for project management processes, streamlining workflows across departments.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Project Manager I
BluePrint RF
Norcross, GA
01.2018 - 08.2023
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
- Facilitated regular project status meetings to ensure alignment among stakeholders and address concerns proactively.
- Mentored junior project managers, enhancing their skills in project execution and stakeholder communication.
- Established strong relationships with clients to understand needs, ensuring satisfaction throughout project lifecycle.
- Utilized project management software to track progress, manage documentation, and streamline communication among team members.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Success Manager
Active Networks
Atlanta, GA
04.2017 - 11.2017
- Led customer onboarding initiatives, ensuring seamless transitions and high satisfaction rates.
- Developed and implemented customer success strategies to enhance product adoption and retention.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Integrator Administrator
InterContinental Hotels Group (IHG)
Atlanta, GA
05.2016 - 04.2017
- Managed daily operations, ensuring compliance with company policies and standards.
- Developed and implemented administrative procedures to enhance workflow efficiency.
- Analyzed operational processes, identifying areas for enhancement to drive service quality.
- Led initiatives to improve guest satisfaction scores through targeted administrative support strategies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Technical Project Manager
ADCom Solutions
Norcross, GA
09.2014 - 05.2016
- Managed end-to-end projects, network development, and installation of various data circuits for clients including Mohawk Carpets, Kohler, and DirecTV
- Collaborated with interdepartmental teams to ensure outstanding service for all clients
- Developed effective solutions based on analytical data and made related recommendations for implementation
- Planned detailed projects including work plans, schedules, estimates, resources, and status reports; reported weekly status updates during conference calls
- Established and maintained successful relationships with account managers, network engineers, senior management teams, and internal carriers to optimize productivity
- Facilitated identification and resolution of breaks in services and outages through communication with internal and external channels
Technical Project Manager
Cynergy Telecom
Acworth, GA
09.2013 - 09.2014
- End-to-end implementation and provisioning project management for AVPN, COAX, Ethernet, Fiber, and T1 services throughout the lifecycle of each project
- Owned the entire customer experience from the order inception to scheduling and performing the final activation with customer
- Partnered with sales to validate order at close of sale to ensure order accuracy, order entry, order management, LEC / access supplier management, customer project management of all hurdles or milestones leading up to the access delivery
- LEC supplier management which included building partnerships to cross check and ensure all components of service were ready for service delivery and final test & turn up
- Partnered with LEC’s and access suppliers to create and maintain Letters of Agency
- Lead cross functional teams to complete projects within allotted timeline and budget
- Developed detailed work plans, schedules, project estimates, resource plans, and status reports via weekly conference calls and detailed project plans
- Coordinate with franchises and general contractors to schedule site surveys and service installations
Sales Assistant
Private Label Nutraceuticals
Norcross, GA
11.2012 - 08.2013
- Assisted customers with product selection, ensuring satisfaction and repeat business.
- Maintained inventory accuracy through regular audits and updates in inventory management systems.
- Collaborated with marketing to execute promotional campaigns, enhancing brand visibility and sales.
- Trained new team members on product knowledge and customer service best practices.
- Streamlined order processing procedures, improving overall efficiency in the sales department.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
South Cobb High School
Austell, GA05-1997
Skills
- Issue resolution
- Business processes
- Software implementation
- Project management
- Project planning
- Project implementation
- Change management
- Scope definition
- Progress communication
- Logistical needs
- Technology implementation
- Resource planning
Timeline
Implementation Project Manager
SONIFI Solutions
08.2023 - Current
Project Manager I
BluePrint RF
01.2018 - 08.2023
Customer Success Manager
Active Networks
04.2017 - 11.2017
Integrator Administrator
InterContinental Hotels Group (IHG)
05.2016 - 04.2017
Technical Project Manager
ADCom Solutions
09.2014 - 05.2016
Technical Project Manager
Cynergy Telecom
09.2013 - 09.2014
Sales Assistant
Private Label Nutraceuticals
11.2012 - 08.2013
High School Diploma -
South Cobb High School