Summary
Overview
Work History
Education
Skills
Work Availability
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Stacy Brockmeier

Administrative Assistant
Pevely,MO

Summary

Friendly and polished Guest Service Representative offering proven experience in a business environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Knowledgeable individual working for all of the Marriott international select service brands busy hotels at some point in the 15 years of service.. Driven and dedicated with penchant for delivering exemplary service. Charming and poised individual performing various duties, including Customer Service and problem solving. Known for having terrific customer engagement, through the customer engagement surveys and customer feedback for my skills. Offers dynamic service to patrons and guests. Meticulous Guest service representative offering 15years of experience in guest service environments. Adaptable and energetic coupled with talents in Accounts Receivable and Accounts Payable. Customer-oriented multitasker pursuing Administrative Assistant position with exciting establishment. Influential individual in the Hospitality industry with strong desire to help guests create memorable experiences. I am compassionate Guest Services professional with experience handling tense situations with poise. Polite and positive Guest Service Representative with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic Front Desk Assistant with more than 15 years of experience helping guests with guest services and . problem solving. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Experienced Guest Service Representative with over 15 years of experience in Hospitality Industry. . Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Guest Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of every task that need to be don and training in every new skill . Motivated to learn, grow and excel in the Hospitality Industry. Guest Service Representative with over 15 years of successful experience in customer service and problem solving . Recognized consistently for performance excellence and contributions to success in the Hospitality industry. Strengths in customer service and problem solving backed by training in all areas of study. Friendly and polished Administrative assistant offering proven experience in all busy business environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction.

Overview

26
26
years of professional experience

Work History

Pre Sales

CarShield
Fenton, MO
08.2024 - Current
  • Built a high-performing pre-sales team through strategic hiring, training, and performance management initiatives.
  • Played an instrumental role in achieving revenue targets consistently quarter over quarter through effective pre-sales activities.
  • Attended industry conferences and events to stay current on trends while promoting company offerings effectively.
  • Developed tailored solutions for key clients by understanding their unique business requirements and challenges, resulting in increased account penetration.

Front Desk Guest Service Representative

Marriott International, Inc.
St. Louis, MO
10.2006 - 10.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Entered customer data using software and updated information whenever patrons changed rooms.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Planned coverage needs and organized services to support incoming special events.
  • Sorted mail and other important data upon the manager's absence, promoting quick delivery of all messages to recipients.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Oversaw fast-paced front desk operations at busy sold out nights at the hotel with as many as 738 nightly guests.
  • Helped to supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Took reservations over phone and through email, recording guest information in FOSSE and verifying details.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with new and established team members to handle guest requirements from check-in through check-out.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.

Administrative Assistant to the Executive Director

Jefferson Memorial Hospital
Crystal City, MO
01.1999 - 01.2006
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Obtained signatures for financial documents and invoices.
  • Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
  • Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
  • Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency correspondence and tracked records to foster office efficiency.
  • Managed accounts payable and receivable,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering me0ssages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained complex digital filing system for financial information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Executed record filing system to improve document organization and management.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.

Education

High School Diploma -

Festus Sr. High School
Festus, MO
05.1983

Skills

  • Word processing
  • Time management
  • Cash Handling
  • File management
  • Problem-solving skills
  • Reading comprehension
  • Cultural awareness
  • Excellent work ethic
  • Verbal and written communication
  • Customer Service
  • Teamwork
  • Good listening skills
  • Clerical
  • Self-motivated professional
  • Basic math
  • Interpersonal Communication
  • Compassion
  • Supervision
  • Computer skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein

Timeline

Pre Sales

CarShield
08.2024 - Current

Front Desk Guest Service Representative

Marriott International, Inc.
10.2006 - 10.2023

Administrative Assistant to the Executive Director

Jefferson Memorial Hospital
01.1999 - 01.2006

High School Diploma -

Festus Sr. High School

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Stacy BrockmeierAdministrative Assistant