Summary
Overview
Work History
Education
Skills
Leadership And Volunteer Experience
Timeline
Generic

Stacy Broughton

Houston

Summary

Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.

Overview

3
3
years of professional experience

Work History

Special Education Teacher

Yes Prep Southside Elementary
Houston
06.2024 - 11.2024
  • Company Overview: Selected to join a national teacher corps of recent college graduates and professionals who commit two years to teach in under-resourced public schools.
  • Pursuing my TEXES EC-6 Texas educator certification through Southern Methodist University.
  • Collaborated closely with related services providers such as speech therapists.
  • Developing the skills and knowledge needed to lead rigorous, supportive, and inclusive classrooms, including instructional design, trauma-informed practice, social-emotional learning, and supervised summer school teaching in Teach For America partner schools this summer.

Contact Representative

Internal Revenue Service
Austin
01.2022 - 05.2023
  • Assessed customer needs and escalated calls to specific departments.
  • Answered incoming calls, chat messages, and email communications to handling product concerns.
  • Using the UDRS system to adjust.
  • Transcript request assistance.

Customer Service Representative

Texas Workforce Commission
Houston
  • Completed high call volume both inbound and outbound.
  • Gathered and verified required customer information for tracking purposes.
  • Handled inbound calls for PUEI benefits during COVID.
  • Navigate multiple company applications to achieve METRIC goals.

Education

Masters - Sociology

Texas Southern University
Houston, TX
05.2023

Bachelor of Arts - Sociology

California State University, San Bernardino
San Bernardino, CA
06-2015

Skills

  • Database research and analysis
  • Behavioral intervention strategies
  • Social-emotional learning techniques
  • Universal design principles
  • Special education methods
  • Customer relationship management
  • Time management strategies
  • Inbound call handling
  • Account management updates
  • Data analysis and reporting
  • System optimization practices
  • Leadership capabilities
  • Basic Spanish proficiency
  • Intermediate Spanish reading skills

Leadership And Volunteer Experience

National Society of Leadership and Success, Spring 2015 Inductee, 02/21, 01/22, Lead Bi-weekly Team Meetings for Leadership Trainings., Lead comprehensive team leadership training., Completed a community service project.

Timeline

Special Education Teacher

Yes Prep Southside Elementary
06.2024 - 11.2024

Contact Representative

Internal Revenue Service
01.2022 - 05.2023

Customer Service Representative

Texas Workforce Commission

Masters - Sociology

Texas Southern University

Bachelor of Arts - Sociology

California State University, San Bernardino

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