Stacy Brown
Pottsboro,TX
Summary
Dedicated and adaptable professional with over 20 years experience with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Customer Care Professional
Illumifin
09.2024 - 01.2025
- Answer and accurately document incoming calls from a variety of customer including Financial Advisors, contract owners, beneficiaries and Transfer companies.
- Answer inquiries about various annuity products.
- Maintain and grow customer loyalty through annuity retention, year to year growth in revenue and profit.
Office Manager/Licensing Specialist
Primerica
08.2020 - 09.2023
- Daily monitor reports.
- Contact Customers to help schedule Paramed appointments.
- Assist agents in getting life and securities licensed.
- Send emails, schedule appointments, assist in weekly zoom training.
- Field customer calls and work with corporate to ensure satisfaction to issues.
- Any miscellaneous tasks needed.
Office Manager
On Fire Lawn and Landscape
04.2006 - 01.2019
- Assisting with customer proposals.
- Schedule jobs.
- All miscellaneous jobs needed such as answer phones, filing purchasing, running crews.
Executive Assistant
Cantoni, Inc
10.1993 - 06.1999
- Screen and announce calls to the President.
- Responsible for building and landscape maintenance.
- Schedule classes and seminars for employees.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Facilitated communication between senior management and staff.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Conducted research on various topics as requested by executives or senior management personnel.
- Maintained confidential records and files related to executive operations.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Facilitated communication between different departments within organization.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Education
High School Diploma -
Homeschooled
Carrollton, TX08-1988
Skills
- Customer service
- Conflict resolution
- Data entry
- Call center operations
- Customer relationship management
- Appointment scheduling
- Report generation
- Communication skills
- Time management
- Team collaboration
- Inbound call answering
- Complaint handling
- Organization and recordkeeping
- Data management
- CRM software
- Call handling
- Empathy and patience
- Multitasking and organization
- Call center experience
- Adaptability and flexibility
- Phone etiquette
- Active listening
- Decision-making
- Issue follow up
- Customer relations
- Verbal and written communication
- Email communication
- Stress management
- Order processing
- Billing coordination
- Quality assurance
- Database research
- Senior leadership support
- Security verification
- Problem-solving skills
- Computer skills
- Multitasking Capability
- Understanding customer needs
- Calm and professional under pressure
Interests Awards
- Board Vice President, Windsor Place HOA, Frisco, TX, 05/01/07, 2014
- Excellence in Effort and Commitment, Cantoni Inc
Accomplishments
- Awarded Excellence in Effort and Commitment, Cantoni, Inc.
Websites
References
References available upon request.
Timeline
Customer Care Professional
Illumifin
09.2024 - 01.2025
Office Manager/Licensing Specialist
Primerica
08.2020 - 09.2023
Office Manager
On Fire Lawn and Landscape
04.2006 - 01.2019
Executive Assistant
Cantoni, Inc
10.1993 - 06.1999
High School Diploma -
Homeschooled
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