Stacy Bruemmer
Oroville
Summary
Demonstrative Eligibility Specialist proudly offering over 18 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Eligibility Supervisor
County of Yuba
Marysville, CA
08.2013 - 04.2024
- Researched and prepared reports required by management.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and procedures in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various eligibility programs.
- Delegated work to staff, setting priorities and goals.
- Participated in new hire training and development tasks.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Processed benefits applications and documents for CalWORKs, CalFresh and Medi-cal assistance.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
- Maintained applicant records in accordance with agency policy and procedures.
Social Worker I
County of Yuba
Marysville, CA
04.2006 - 08.2013
- Conducted assessments of client needs, strengths, and resources to develop plans.
- Developed individualized service plans with clients to address their identified goals.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Maintained accurate records of client progress and interactions according to agency standards.
- Participated in professional development activities such as seminars, workshops, trainings.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
Eligibility Technican
County of Yuba
Marysville, CA
09.2005 - 04.2006
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Maintained accurate records of client information, program activities, and decisions made on cases.
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Attended training sessions as needed to stay abreast of changes in policies or procedures.
- Monitored pending applications for compliance with deadlines and follow-up actions as needed.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Provided guidance to less experienced colleagues when performing complex tasks or resolving difficult situations.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Explained reasons behind application denials and recommended further action.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Gathered financial information from clients regarding incom assets.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed applications and documents for food stamps and medical assistance.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
Education
Associate of Science - Early Childhood Education
Yuba College
Marysville, CA06-1999
Associate of Science - Human Services
Yua Community College
Marysville05-1995
Some College (No Degree) - Liberal Studies
California State University - Chico
Chico, CASkills
- Policy Interpretation
- Documentation and paperwork
- Recordkeeping and data input
- Effective communication skills
- Telephone Etiquette
- Public assistance programs
- Interviewing techniques
References
References available upon request.
Timeline
Eligibility Supervisor
County of Yuba
08.2013 - 04.2024
Social Worker I
County of Yuba
04.2006 - 08.2013
Eligibility Technican
County of Yuba
09.2005 - 04.2006
Associate of Science - Early Childhood Education
Yuba College
Associate of Science - Human Services
Yua Community College
Some College (No Degree) - Liberal Studies
California State University - Chico
Similar Profiles
Amanda NixAmanda Nix
Clerk of the Board at Yuba Water AgencyClerk of the Board at Yuba Water Agency
Joy PaddenJoy Padden
Independent Study Teacher at Yuba County Office of EducationIndependent Study Teacher at Yuba County Office of Education
Joy PaddenJoy Padden
Independent Study Teacher at Yuba County Office of Edu - MarysvilleIndependent Study Teacher at Yuba County Office of Edu - Marysville
Justin BrashearsJustin Brashears
PV Solar Field Technician Sr at NextEra Energy ResourcesPV Solar Field Technician Sr at NextEra Energy Resources
Jennifer DoreJennifer Dore
Landscape/Misc at Westlake PropertiesLandscape/Misc at Westlake Properties