Experienced with developing and implementing effective programs. Utilizes strategic thinking and resource management to enhance program outcomes. Knowledge of team dynamics and participant engagement fosters positive and productive environment.
Overview
18
18
years of professional experience
Work History
Program Facilitator
GIRL SCOUTS OF NORTHERN NEW JERSEY
02.2024 - Current
Deliver specifically designed Girl Scout programs as assigned by GSSI supervisor.
Assist with ensuring compliance with Performance Management Unit protocols and procedures to ensure the safety of the girls.
Immediately report accidents or any other unusual incidents to GSSI supervisor.
Work effectively and inclusively with girls from a variety of backgrounds.
Collect and preserve accurate and complete records of attendees as assigned by GSSI supervisor.
Unit Secretary
CARE ONE AT NEW MILFORD
02.2023 - Current
Schedule appointments or procedures for patients as needed.
Answer telephone calls and respond to call lights in a timely manner.
Maintaining, filing and organizing patient records.
Work with other staff to coordinate care services.
Retrieve test results as needed for physician’s review.
Retirement Benefits Examiner - Pension Payroll Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
07.2007 - 08.2022
Calculated death benefits accruing to designated beneficiaries.
Reviewed members records to ensure calculation of arrears and pension payroll data were accurate.
Ensure appropriate customer follow up and timely communication to resolve member’s concerns.
Serve as a liaison among the members, retirees, and various external agencies.
Analyze and verify the validity of documents/forms submitted and take appropriate actions.
Retirement Benefits Examiner - Counseling Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
01.2007 - 01.2022
Provided members with an estimate of their monthly retirement allowance.
Counseled prospective and current members on the benefits of membership and operations of the retirement system.
Assisted with tracking and archiving files in compliance with NYS Records Retention Policies for prospective retirees and retired members.
Computed retirement benefits and determines retirement eligibility for members in various tier plans.
Assisted members in retirement planning and retirement option selection.
Communicated with members effectively regarding their benefits via phone, email, and in person.
Maintained active knowledge of LinkedIn Learning paths and resources to better serve the members.
Support program strategy development to ensure retirement processes run effectively and efficiently.
Updated files and retrieve information using computers and paper records; corresponds with retirees, agencies, attorneys, and the DOE Medical Board.
Retirement Benefits Examiner – Calculations Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
01.2007 - 01.2022
Calculated monthly retirement benefits for retiring members.
Computed service credit including, membership service, prior service, transfer, and military service.
Made complex computations regarding service, salary, and various benefits accruing to prospective and Retirees.
Education
Professional in Human Resources Program -
William Paterson University
08.2023
Social Media and Marketing Program - undefined
William Paterson University
06.2025
Public Speaking - undefined
Eastern Gateway Community College
05.2022
Lillian Roberts Women’s Leadership Academy - undefined
District Council 37
12.2021
Paralegal Studies Certificate - undefined
Eastern Gateway Community College
06.2021
Public Administration Graduate Courses - undefined
CUNY S.P.S. Murphy Institute
05.2013
Bachelor of Arts - Economics
Stony Brook University
Stony Brook
Skills
Proficient in Microsoft Office
Research and analytical proficiency
Strong communication and interpersonal abilities
Collaborative learning
Curriculum development
Task delegation
Facilitation techniques
Advocacy
Community outreach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Program Facilitator
GIRL SCOUTS OF NORTHERN NEW JERSEY
02.2024 - Current
Unit Secretary
CARE ONE AT NEW MILFORD
02.2023 - Current
Retirement Benefits Examiner - Pension Payroll Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
07.2007 - 08.2022
Retirement Benefits Examiner - Counseling Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
01.2007 - 01.2022
Retirement Benefits Examiner – Calculations Unit
NEW YORK CITY BOARD OF EDUCATION RETIREMENT SYSTEM
01.2007 - 01.2022
Social Media and Marketing Program - undefined
William Paterson University
Public Speaking - undefined
Eastern Gateway Community College
Lillian Roberts Women’s Leadership Academy - undefined
District Council 37
Paralegal Studies Certificate - undefined
Eastern Gateway Community College
Public Administration Graduate Courses - undefined