Stacy Burton-Newman
Avondale,AZ
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Uses independent decision-making skills and sound judgment to positively impact company success. Proven problem solver and excellent communicator. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Business Manager
Ambulatory Surgical Center
09.2020 - Current
- Assist with hiring process and training of new employees.
- Insurance claim billing and coding
- Post claims, follow up with and process denials
- Verify patient insurance benefits and eligibility and submit prior authorizations if required
- Collect necessary patient balances for co-pays, coinsurance and upgrades at check in
- EMR and account audits
- Update dr and patient medical forms, office policies and procedures and OP reports as needed
- Liaison between dr office and Surgery Center
- Create, manage, and execute business plan and communicated company vision and objectives to motivate teams.
- Process vital documentation, patient medical forms, office policies and procedures and OP reports
Dental Office Manager
On Pointe Dentistry
10.2014 - 09.2020
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 15.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Relations Representative
American Airlines
01.2014 - 10.2014
- Responded to and logged customer requests for products, services, and company information into the internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Logged call and online information and solutions provided into internal database.
Surgical Technician
Banner Thunderbird Medical Center
07.2013 - 12.2013
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
Education
High School Diploma -
Heritage High School
Vancouver, WASkills
- Completing Insurance Forms
- Employee Timesheet Processing
- Staff Training
- Medical Terminology
- Referral Coordination
- Diagnostic Codes
- Accounts Payable and Accounts Receivable
- Insurance Plan Verification
- Monthly Reconciliations
- Creating Treatment Plans
- HIPAA Compliance
- Physician Interaction
Timeline
Business Manager
Ambulatory Surgical Center
09.2020 - Current
Dental Office Manager
On Pointe Dentistry
10.2014 - 09.2020
Customer Relations Representative
American Airlines
01.2014 - 10.2014
Surgical Technician
Banner Thunderbird Medical Center
07.2013 - 12.2013
High School Diploma -
Heritage High School
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