Stacy Bynoe Illery
New York,USA
Summary
Dedicated and versatile professional with a diverse work history, seeking a position where skills and knowledge are valued. Demonstrated expertise in delivering top-notch maintenance and customer service, showcasing exceptional communication skills and the ability to follow both written and verbal instructions. Known for patience, focus, and unwavering diligence, thrives in fast-paced environments and consistently delivers efficient work.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allen Communication
07.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed empathetic conflict resolution strategies, boosting repeat patronage.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided customers with essential details on products, services, and company details.
Cashier, Asst Supv
Food Bazaar Supermarket
06.2024 - 09.2024
- Organized stock in store aisles.
- Delivered temporary assignments promptly and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Maintenance/Contractor
Columbia University
06.2023 - 05.2024
- Conducted mopping, sweeping, and trash removal in hallways and dorms
Security Officer
WatchGaurd Technologies
08.2018 - 06.2023
- Verified identification and conducted routine site patrols.
- Open and closed the establishment
Security Officer
QPS
06.2016 - 06.2018
- Company Overview
- Patrolled all floors to secure the premises
- Verified ID’s.
Security Officer
Spartan Security
02.2015 - 12.2015
- Check ID’s and scan the perimeter
- Inspected belongings for compliance with policies.
- Maintain secure environments in assigned regions.
Security Officer
ADM Security
01.2012 - 01.2015
- Supervised and controlled access for employees, visitors, and others to ensure security of premises.
- Logged daily activities including tracking non-routine occurrences.
- Handled alarm responses efficiently and resolved issues causing disturbances.
- Oversaw the perimeter surrounding visitors, patrons, and employees to maintain order.
- Conducted regular patrols to detect signs of unauthorized access.
Drive Helper/Package Handler
UPS
11.2013 - 02.2014
- Sorted goods in truck according to established schedule.
- Handled loading and unloading of trucks.
- Collected signatures from residents and businesses for delivered packages.
- Handled transfer of deliveries from UPS to processing facility.
Bus Matron
Exclusive Bus Company
01.2011 - 08.2013
- Ensured pupils' safety during trips.
- Guided children safely across the street to the building entrance.
- Maintained punctuality while ensuring safe student transportation to predetermined destinations.
- Regularly updated understanding of emergency medical practices.
- Compiled and delivered reports detailing passenger numbers, trips, and hours worked.
Maintenance Worker
NYC Department of Buildings
09.2006 - 12.2012
- Performed regular cleaning and maintenance of restroom facilities.
- Conducted routine floor maintenance for enhanced cleanliness on all floors.
- Adhered to guidelines for use of chemical cleaners and power tools, preventing floor and fixture damage.
- Created specified solutions with appropriate water and chemical mixtures according to specifications.
Security Officer
Securitas
01.2007 - 01.2011
- Controlled entrance authorization for personnel and guests, maintaining premises security.
- Communicated policy violations to relevant parties.
- Addressed and removed trespassers from the property.
- Patrolled the premises to prevent and/or detect any signs of intrusion and suspicious activity
- Supervised gates, windows, and door.
- Logged received messages after fielding phone inquiries.
- Answer intuitive questions to provide information to the best of my ability
Receptionist
R & P Mortgage Company
01.2000 - 01.2005
- Efficiently operated switchboard for call management, appointment scheduling and provided any necessary information.
- Welcomed all visitors and identified their needs, Direct them to a their desired destination.
- Coordinated appointments and regularly updated schedules.
- Addressed and resolved customer complaints.
- Managed filing systems and organized documentation efficiently.
Security Guard
Jackson Security
01.2001 - 01.2002
- Supervised and maintained surveillance equipment and access points.
- Examined security breaches, incidents, and suspicious behavior.
Education
High School Diploma -
Skills
- Customer Service
- Trained For Security
- Organizational Skills
- Microsoft Word
- Stocking
- Cash Handling
- Management
Certification
- F02-Fireguard Certificate
- OSHA 10
- OSHA 30
- Flagger
- Construction Scaffolding
- NYS Security Guard License
Timeline
Customer Service Representative
Allen Communication
07.2024 - 10.2024
Cashier, Asst Supv
Food Bazaar Supermarket
06.2024 - 09.2024
Maintenance/Contractor
Columbia University
06.2023 - 05.2024
Security Officer
WatchGaurd Technologies
08.2018 - 06.2023
Security Officer
QPS
06.2016 - 06.2018
Security Officer
Spartan Security
02.2015 - 12.2015
Drive Helper/Package Handler
UPS
11.2013 - 02.2014
Security Officer
ADM Security
01.2012 - 01.2015
Bus Matron
Exclusive Bus Company
01.2011 - 08.2013
Security Officer
Securitas
01.2007 - 01.2011
Maintenance Worker
NYC Department of Buildings
09.2006 - 12.2012
Security Guard
Jackson Security
01.2001 - 01.2002
Receptionist
R & P Mortgage Company
01.2000 - 01.2005
High School Diploma -
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