Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Stacy Caldwell

Houston

Summary

Dynamic customer service leader with proven success at Whole Food Market, enhancing satisfaction through effective problem-solving and team management. Skilled in training and mentoring, I improved customer satisfaction scores and streamlined operations. Adept at relationship building and critical thinking, I consistently delivered results while fostering a collaborative team environment.

Overview

7
years of professional experience

Work History

Whole Food Market

Customer Service Associate Team Leader
09.2021 - 04.2025

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
  • Reduced response time to customer inquiries, ensuring prompt attention to their needs.
  • Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
  • Introduced innovative ideas for enhancing the team''s communication skills, resulting in improved interactions with customers.
  • Mentored new associates, fostering a supportive work environment and strong team dynamics.
  • Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
  • Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
  • Contributed to creating a positive company culture through active participation in team meetings and events.
  • Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
  • Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
  • Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
  • Participated in continuous improvement initiatives aimed at refining processes for better customer outcomes.
  • Established rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for 28 employees.
  • Kept high average of performance evaluations.

Champion Installs

Project Leader
12.2019 - 08.2021

Job overview

  • Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
  • Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
  • Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
  • Achieved project success by efficiently allocating resources and managing schedules.
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
  • Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
  • Reduced project risks through comprehensive risk assessments and proactive mitigation strategies.
  • Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
  • Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.

SAS Retail Services

Assistant Team Leader
05.2018 - 12.2019

Job overview

  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.

Education

Houston Community College
Houston, TX

Associate of Science from Sociology
07-2028

University Overview

Westover High School
Fayetteville, NC

High School Diploma
07-1997

University Overview

Skills

  • Customer relationship building
  • Team management
  • Delegation and supervision
  • Training and coaching
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Problem resolution
  • Relationship building
  • Money handling
  • Decision-making
  • Customer relations
  • Team development
  • Scheduling

Accomplishments

Accomplishments

Culture Champion Ambassador: WFM's store representative for the enrichment, enhancement and building of the culture that connects the story of our founding and the many acquisitions and initiatives to the team member in our store. Stayed in this position for 2.5 years as one of only 500 employees within our company.


FSET Ambassador: WFM's store representative for the education and development of the Food Safety Empowerment Team, made up mostly of Team Trainers for adhering to food safety compliance.

Timeline

Customer Service Associate Team Leader
Whole Food Market
09.2021 - 04.2025
Project Leader
Champion Installs
12.2019 - 08.2021
Assistant Team Leader
SAS Retail Services
05.2018 - 12.2019
Houston Community College
Associate of Science from Sociology
Westover High School
High School Diploma

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Stacy Caldwell