Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Capurs

Petersburg,VA

Summary

Proven leader with extensive experience at Vendors Supply, adept in warehouse operations and customer service. Skilled in inventory tracking and fostering customer relationships, I've significantly enhanced operational efficiency and client satisfaction. Expert in forklift operation and staff training, my approach has consistently resulted in improved workflow and team productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Warehouse Lead

Vendors Supply
08.2014 - Current
  • warehouse lead of warehouse associates and supervised daily operations to ensure efficiency and accuracy.
  • Trained new employees on safety protocols and company procedures to maintain a safe working environment.
  • Utilized warehouse management software to track inventory levels and monitor stock movements.
  • Performed quality control checks on incoming and outgoing shipments to maintain high standards.
  • Maintained a clean and organized warehouse space to optimize efficiency and productivity.
  • Collaborated with other departments to coordinate logistics and fulfill customer orders in a timely manner.
  • Resolved customer issues and inquiries regarding shipments, deliveries, and product availability.
  • Forklift experience pallet jack.
  • Experienced in loading and unload it
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Customer Service

Budget Phone Care
05.2010 - 07.2012
  • Implemented new policies and procedures to improve overall customer service quality.
  • Provided excellent customer service, addressing patient concerns promptly and professionally.
  • Provided exceptional customer service, addressing patron concerns promptly and professionally.
  • Maintained customer service standards for department and company at large.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
  • Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Approved and terminated customer contracts upon request.
  • Educated customers on company systems, form completion, and access to services.

Sales Associate

Guess Clothing
03.2009 - 05.2010
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Some College -

Gambling State University
Grambling, LA
05.2009

Some College -

Southern University At Shreveport
Shreveport, LA
05.2007

Diploma - Finished High School

Bossier High School
Bossier City, LA
06.2006

Skills

  • Lead Experience
  • Order Picking
  • Product Packaging
  • Shipping and receiving
  • Warehouse functions
  • Warehouse Operations
  • Packing and shipping
  • Warehouse Safety
  • Time Management
  • Customer Service
  • Forklift safety and operation
  • Inventory Tracking
  • Stocking and Replenishing
  • Critical Thinking
  • Organization and Categorization
  • Storage Organization
  • Customer Relationships
  • Staff Training
  • Stocking
  • Cash Register Operations
  • Product Organization

Timeline

Warehouse Lead

Vendors Supply
08.2014 - Current

Customer Service

Budget Phone Care
05.2010 - 07.2012

Sales Associate

Guess Clothing
03.2009 - 05.2010

Some College -

Gambling State University

Some College -

Southern University At Shreveport

Diploma - Finished High School

Bossier High School

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Stacy Capurs