Stacy Lynn Carlson
Product Owner
Hilliard,OH
Summary
Experienced product management professional well-versed in Agile and Scrum methodologies and principles of product development with excellent relationship-building, data analytics, and project management skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Product Owner-Functional Systems Architect Senior
American Electric Power
08.2017 - Current
- Customer Experience Digital Strategy - Develop and manage the customer roadmap for AEP's operating company websites and mobile apps with a focus on improving customer experience, reducing call volume, enhancing our payment platform, and delivering business value.
- Enterprise Mobility and Augmented & Virtual Reality - Developed and managed the roadmap for teams focused on developing and implementing cutting edge, innovative solutions and tools to empower employees and promote our products and services.
IT Business Systems Analyst
Manifest Solutions/American Electric Power
Columbus, OH
04.2015 - 08.2017
- Performed the following functions on both Agile and Waterfall projects for the Corporate Applications department focusing primarily on access management: requirements gathering and traceability, story card development and refinement, data analysis, test plan development and implementation.
Financial and Process Improvement Analyst
NiSource
Columbus, OH
01.2013 - 04.2015
- Monitored performance metrics and developed dashboards to measure process improvement success and departmental performance.
Business and Process Improvement Analyst
American Electric Power
Columbus, OH
03.2004 - 01.2013
- Facilitated cross-functional focus groups to develop current and future state process mapping.
- Managed and implemented process improvement initiatives for many areas of the company.
- Developed and delivered training (instructor-led and computer based) and technical documentation.
- Assisted sourcing and contract negotiations by providing commodity and supplier analysis.
Marketing and Executive Support
Kelly Services/Manpower
Columbus, OH
01.2002 - 03.2004
- Provided executive-level support, including PowerPoint presentations and process flow charts, for several organizations.
Events Marketing
Carnegie Learning, Inc
Pittsburgh, PA
07.2000 - 10.2001
- Managed event marketing needs including conference presence, speakers bureau, and special events for a start-up, educational technology company that develops and markets technology-enhanced curricula for algebra, geometry, and writing.
Project Leader - Marketing Services
GMAC Home Services/Mortgage
Liberty Corner, NJ
09.1999 - 05.2000
- Developed and implemented corporate programs, policies, and special events for a spin-off company and its various business units focusing on mortgage, real estate, domestic and global relocation, and household services.
Senior Financial Services Consultant
PNC Bank
Pittsburgh, PA
02.1995 - 08.1998
- Actively involved in all areas of the call center, supporting both the consumer and the commercial clientele.
Education
BA - Communication/Public Relations And Spanish
Slippery Rock University
MBA - Financial Leadership Tract
Franklin University
Skills
Risk Assessments
Certification
Project Management Professional - PMP
Timeline
Product Owner-Functional Systems Architect Senior
American Electric Power
08.2017 - Current
IT Business Systems Analyst
Manifest Solutions/American Electric Power
04.2015 - 08.2017
Financial and Process Improvement Analyst
NiSource
01.2013 - 04.2015
Business and Process Improvement Analyst
American Electric Power
03.2004 - 01.2013
Marketing and Executive Support
Kelly Services/Manpower
01.2002 - 03.2004
Events Marketing
Carnegie Learning, Inc
07.2000 - 10.2001
Project Leader - Marketing Services
GMAC Home Services/Mortgage
09.1999 - 05.2000
Senior Financial Services Consultant
PNC Bank
02.1995 - 08.1998
BA - Communication/Public Relations And Spanish
Slippery Rock University
MBA - Financial Leadership Tract
Franklin University
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